[Geoff B.]

Good afternoon Jason,

Dang! This is no good.

Once again, we are terribly sorry for all the inconvenience.
You have stumbled upon a glitch impacting all WordPress users that are using a version of PHP that is older than 5.6.

Fortunately, we have a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this: return ! empty( tribe_get_events( $args ) ); to this $tribe_events = tribe_get_events( $args );
return ! empty( $tribe_events );

We should be releasing a hot fix for this very shortly.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Sarah!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening Stephane,

Thank you for writing back.

I totally understand where you are coming from and you are absolutely right.
Today’s websites and plugins should be 100% translatable.

In fact, we are currently investing a lot of time and resources to reach that goal on many levels, including multilingual support.

So there is no doubt that this will get solved and fixed. What I was saying is that after running it by some of our best dev, they could not spot any obvious reason why this specific string does not get translated.

Short term, alas, the only “workaround” would be to hide the tooltip only for recurring events on those 2 specific views using CSS.

.recurringinfo .recurring-info-tooltip {
display:none !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Monica,

We are sorry to hear about the fatal error you have experienced while updating our plugins.
I would love to help you with this topic.

First, let us apologize for any inconvenience that this might have caused on your site.

We have just released some patches for the Events Calendar and Event Tickets plugins.

The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

To do so, you will need FTP or File Manager (via CPanel) access:

1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
2. Rename it to something like /wp-content/plugins/z_the-events-calendar/
   This will deactivate the plugin and let you access your dashboard again.

Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

You can now update the plugins to the latest version and reactivate them.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Alex,

Thank you for writing back.

My question:
How does you plugin know to get the Eventbrite info pulled in by the Eventbrite API / Keyring plugins?

Actually, we have never tested your specific plugins with ours. So I unfortunately cannot comment on that part specifically.

But as you found out, our Eventbrite Tickets plugin has it’s own API key setup and integrates perfectly within the events themselves. Of course, you can have multiple Eventbrite tickets in each event.

So the workflow would be as follows:

1. You set up the Events Calendar and Eventbrite Tickets plugins
2. You enter your API to Eventbrite
3. You create each event individually using our Events custom post type
4. Within each event there is a section to integrate Eventbrite Tickets
5. If you prefer, you can import the events from Eventbrite directly

Also, if I use the Month View view → [tribe_events view=”month”], are the individual events clickable?
If so, where am I taken to when I click on an event, i.e. how are the full details laid out / configured?

Yes, on the month view, if you click on an event, you will be taken to that single event’s page with the event details.

The default layout is found here: http://wpshindig.com/events/

However, you can completely customize it to your liking using template overrides.
You might want to read our Themer’s guide to get a sense of how that works.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Bikas,

Thank you for writing back.

You are correct, the custom link is the right way to create a link to the “default” calendar.
You can change the exact slug under Events -> Settings -> General.

Please note however, that the calendar needs exclusivity over that slug.
In other words, you can’t use that slug for a page.

That being said, if your goal is to use shortcodes, then I would recommend forgetting about the default Calendar page in your menu.

Instead, create a brand new page with a different slug than the one defined under Events -> Settings -> General (e.g.: http://dev.anpud.org/calendar/)

Once that is done, you can simply use one of the following shortcodes: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Oliver,

We just released our updates today and normally, the translation files in every language should be in much better shape!

Let me know if that is the case.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening David,

Thank you for writing back.

That is a great question! Full disclosure, we have not investigated this on our end.
But there is surely one out there!

If you do bump across one, please come back and share your findings for everybody’s benefit.

As an alternative, perhaps a plugin that would simply call the responsive version of a page if it exists would work ?

Best of luck.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Nick,

I am glad we are making progress on this.

To get rid of that final message, I would recommend upgrading to the Events Calendar 4.3.1.1 and the Events Calendar Pro 4.3.1

When that is done, temporarily deactivate both the free and Pro plugins.
Reactivate the free one first and then the Pro one.

The message should disappear.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Lanette and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and bringing this to our attention.

We are sorry to hear about the events not displaying in the list view. Yikes!
I would love to help you with this topic.

Congratulations on finding the cause of the issue!

I will ask for an update on the snippet in question.
In the meantime, I am not sure if we do have the latest copy of that specific plugin.

Could you please send us a copy of it in a .zip file link (via Dropbox or Google Drive) – in a private reply of course.

Best regards,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Preben and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the translations disappearing on your website.
I would love to help you with this topic.

There was a glitch with some language files during the 4.3.0.1 release.
I would recommend upgrading to the latest version of our plugins (4.3.1 and 4.3.1.1, depending on the plugins you are using).

Let me know how that goes.

Best regards,
Geoff B.

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