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Hi I’m getting a 502 error after updating to the most recent version of your plug-in? Please advise asap.
Good evening Benjamin and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the 502 errors you have been getting. Yikes!
I would love to help you with this topic.You are right, this error means that some script are timing out on your server.
As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
At this point it’s hard to say exactly what the cause is, but that should help.
In the meantime, if you can, I would change your server’s PHP configuration. Specifically alter the ‘max_execution_time’ to give the page more time to load.
If you do not know how to do this, the only way to get step by step instructions is to ask your webhost “how do I change PHP’s max_execution_time?”
Hang in there as we sort this through!
Best regards,
Geoff B.
Good evening Benjamin,
I actually answered this thread last Friday, but somehow, the answer seems to have vanished.
My apologies for that.I ran your log (thank you for sharing that) by our Dev team and here is what they had to say:
PHP Fatal error: require_once(): Failed opening required ‘/nas/content/live/legendsoh/wp-content/plugins/event-tickets/src/Tribe/Main.php’
There are lots of entries like the one above. It is possible that when you last updated one or more files didn’t make it across. Deleting and re-installing at least event tickets (but ideally all of our suite)could be worth a try.
PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0
Since you are with WP Engine, if the previously suggested reinstall still triggers the PHP messages, could you set up a copy of your site in their Staging environment ?
The next step would then be to go through our testing for conflicts procedure and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
But, before you do that, there are 2 things I would advise:
- Make a backup of your database
- Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)
I wish I had a better answer for you, but for now it’s the best one I have.
Let me know how that goes.
Best regards,
Geoff B.Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team
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