Geoff B.

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Viewing 15 posts - 6,076 through 6,090 (of 9,860 total)
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  • in reply to: Can a Photo view be applied to Upcoming Events? #1180355
    Geoff B.
    Member

    Good evening Squidz and welcome to the Events Calendar forum!

    Thank you for your interest in our products.
    We’ll be glad to answer your questions.

    I’m interested in a photo style view of a limited number (3-5) of upcoming events on our home page, side by side, while having a full calendar view elsewhere in the site. Is this possible with the Pro calendar?

    Yes, you could do that.

    Using Pro let’s you embed the full calendar view of your choice via a shortcode (including the Photo View): https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

    You could control how many images are displayed via other display rules or by using CSS.

    Let me know if that helps.

    Have a great day!

    Geoff B.

    in reply to: Block of Tickets Questions #1180351
    Geoff B.
    Member

    Good evening Sarah and welcome back!

    Thank you for reaching out to us. Kudos on solving this one!

    You are certainly not wasting our time. In fact, you are welcome back on our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great week!

    Geoff B.

    in reply to: Cannot Add Ticket after WPML enable #1180348
    Geoff B.
    Member

    Good evening and thank you both for writing back,

    We are absolutely looking forward to offer WPML support for both Event Tickets and Event Tickets Plus.

    We do realize that there is a tremendous need for it.

    Realistically Ben, I can guarantee that the release will not be by the end of October unfortunately.
    If all goes well, we are looking at releasing this before the end of the year.

    I wish I had a better answer for you, but for now it’s the best one I have.

    Best regards,

    Geoff B.

    in reply to: Event mouseover doesn’t work when using shortcode #1180342
    Geoff B.
    Member

    Good evening Carrie and welcome back!

    Thank you for reaching out to us.
    I would love to help you with this topic.

    We apologize for this glitch that has already been reported.
    We are actively working on a fix for this.

    Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one.

    Thank you for your patience as we see this through.

    Best regards,

    Geoff B.

    in reply to: October 20, 2016 update caused FATAL error line 97 #1180341
    Geoff B.
    Member

    Good evening David and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the fatal error you have experienced while updating our plugins.
    I would love to help you with this topic.

    First, let us apologize for any inconvenience that this might have caused on your site.

    We have just released some patches for the Events Calendar and Event Tickets plugins.

    The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

    If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

    To do so, you will need FTP or File Manager (via CPanel) access:

    1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
    2. Rename it to something like /wp-content/plugins/z_the-events-calendar/
      This will deactivate the plugin and let you access your dashboard again.

    Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

    You can now update the plugins to the latest version and reactivate them.

    Let me know how that goes.

    Best regards,
    Geoff B.

    Geoff B.
    Member

    Good evening Lisa and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the fatal error you have experienced while updating our plugins.
    I would love to help you with this topic.

    First, let us apologize for any inconvenience that this might have caused on your site.

    We have just released some patches for the Events Calendar and Event Tickets plugins.

    The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

    If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

    To do so, you will need FTP or File Manager (via CPanel) access:

    1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
    2. Rename it to something like /wp-content/plugins/z_the-events-calendar/
      This will deactivate the plugin and let you access your dashboard again.

    Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

    You can now update the plugins to the latest version and reactivate them.

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: Fatal Error after updating Calendar and Tickets plus/pro #1180339
    Geoff B.
    Member

    Hello Kev,

    Thank you for chiming in.

    As stated above, we are terribly sorry for this issue. We do take this very seriously.
    In fact, this is why a fix was issued almost immediately after the issue came to our attention.

    Please know that we do run extensive QA testing on everything we develop.
    Alas, in rare instances, as was the case here, issues happen during the compilation of the packages used for the updates.

    We totally understand how frustrating this experience must have been for everybody involved, hence our reactiveness. We absolutely hate bugs too!

    Best regards,

    Geoff B.

    in reply to: Fatal Error after updating Calendar and Tickets plus/pro #1180336
    Geoff B.
    Member

    Good evening Randy and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the fatal error you have experienced while updating our plugins.
    I would love to help you with this topic.

    First, let us apologize for any inconvenience that this might have caused on your site.

    We have just released some patches for the Events Calendar and Event Tickets plugins.

    The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

    If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

    To do so, you will need FTP or File Manager (via CPanel) access:

    1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
    2. Rename it to something like /wp-content/plugins/z_the-events-calendar/
      This will deactivate the plugin and let you access your dashboard again.

    Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

    You can now update the plugins to the latest version and reactivate them.

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: error "Tribe__PUE__Package_Handler"… #1180334
    Geoff B.
    Member

    Good evening Jason and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the fatal error you have experienced while updating our plugins.
    I would love to help you with this topic.

    First, let us apologize for any inconvenience that this might have caused on your site.

    We have just released some patches for the Events Calendar and Event Tickets plugins.

    The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

    If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

    To do so, you will need FTP or File Manager (via CPanel) access:

    1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
    2. Rename it to something like /wp-content/plugins/z_the-events-calendar/
      This will deactivate the plugin and let you access your dashboard again.

    Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

    You can now update the plugins to the latest version and reactivate them.

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: Fatal Errors #1180333
    Geoff B.
    Member

    Good evening Martin and welcome to our forums!

    Thank you for reaching out to us.

    We are sorry to hear about the fatal error you have experienced while updating our plugins.
    I would love to help you with this topic.

    First, let us apologize for any inconvenience that this might have caused on your site.

    We have just released some patches for the Events Calendar and Event Tickets plugins.

    The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

    If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

    To do so, you will need FTP or File Manager (via CPanel) access:

    1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
    2. Rename it to something like /wp-content/plugins/z_the-events-calendar/
      This will deactivate the plugin and let you access your dashboard again.

    Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

    You can now update the plugins to the latest version and reactivate them.

    Let me know how that goes.

    Best regards,
    Geoff B.

    Geoff B.
    Member

    Good evening Lisa and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the fatal error you have experienced while updating our plugins.
    I would love to help you with this topic.

    First, let us apologize for any inconvenience that this might have caused on your site.

    We have just released some patches for the Events Calendar and Event Tickets plugins.

    The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

    If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

    To do so, you will need FTP or File Manager (via CPanel) access:

    1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
    2. Rename it to something like /wp-content/plugins/z_the-events-calendar/
      This will deactivate the plugin and let you access your dashboard again.

    Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

    You can now update the plugins to the latest version and reactivate them.

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: Update Broke my site #1180331
    Geoff B.
    Member

    Good evening Thomas and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the fatal error you have experienced while updating our plugins.
    I would love to help you with this topic.

    First, let us apologize for any inconvenience that this might have caused on your site.

    We have just released some patches for the Events Calendar and Event Tickets plugins.

    The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

    If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

    To do so, you will need FTP or File Manager (via CPanel) access:

    1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
    2. Rename it to something like /wp-content/plugins/z_the-events-calendar/
      This will deactivate the plugin and let you access your dashboard again.

    Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

    You can now update the plugins to the latest version and reactivate them.

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: Update creates error that takes down website #1180329
    Geoff B.
    Member

    Good evening Jessica and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the fatal error you have experienced while updating our plugins.
    I would love to help you with this topic.

    First, let us apologize for any inconvenience that this might have caused on your site.

    We have just released some patches for the Events Calendar and Event Tickets plugins.

    The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

    If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

    To do so, you will need FTP or File Manager (via CPanel) access:

    1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
    2. Rename it to something like /wp-content/plugins/z_the-events-calendar/
      This will deactivate the plugin and let you access your dashboard again.

    Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

    You can now update the plugins to the latest version and reactivate them.

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: Error after today's (10/20/16) update #1180328
    Geoff B.
    Member

    Good evening Michael and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the fatal error you have experienced while updating our plugins.
    I would love to help you with this topic.

    First, let us apologize for any inconvenience that this might have caused on your site.

    We have just released some patches for the Events Calendar and Event Tickets plugins.

    The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

    If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

    To do so, you will need FTP or File Manager (via CPanel) access:

    1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
    2. Rename it to something like /wp-content/plugins/z_the-events-calendar/
      This will deactivate the plugin and let you access your dashboard again.

    Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

    You can now update the plugins to the latest version and reactivate them.

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: Fatal Error #1180326
    Geoff B.
    Member

    Good evening Paul and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the fatal error you have experienced while updating our plugins.
    I would love to help you with this topic.

    First, let us apologize for any inconvenience that this might have caused on your site.

    We have just released some patches for the Events Calendar and Event Tickets plugins.
    The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

    If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you will need FTP or File Manager (via CPanel) access:

    1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
    2. Rename it to something like /wp-content/plugins/z_the-events-calendar/

    This will deactivate the plugin and let you access your dashboard again.
    Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

    You can now update the plugins to the latest version and reactivate them.

    Let me know how that goes.

    Best regards,
    Geoff B.

Viewing 15 posts - 6,076 through 6,090 (of 9,860 total)