Fatal Errors

[Martin]

Just installed the latest version of Event Tickets and Tickets Pro. Have a fatal error and had to disable the plugin. This is the error in hte log:

PHP Fatal error: Uncaught Error: Class ‘Tribe__PUE__Package_Handler’ not found in /home/[MY DOMAIN]/public_html/wp-content/plugins/event-tickets/common/src/Tribe/PUE/Checker.php:200
Stack trace:
#0 /home/[MY DOMAIN]/public_html/wp-content/plugins/event-tickets/common/src/Tribe/PUE/Checker.php(166): Tribe__PUE__Checker->hooks()
#1 /home/[MY DOMAIN]/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Aggregator.php(109): Tribe__PUE__Checker->__construct(‘http://tri.be/’, ‘event-aggregato…’, Array)
#2 /home/[MY DOMAIN]/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Aggregator.php(71): Tribe__Events__Aggregator->__construct()
#3 /home/[MY DOMAIN]/public_html/wp-includes/plugin.php(524): Tribe__Events__Aggregator::instance(”)
#4 /home/[MY DOMAIN]/public_html/wp-settings.php(295): do_action(‘plugins_loaded’)
#5 /home/[MY DOMAIN]/public_html/wp-config.php(117): require_once(‘/home/[MY DOMAIN]…’)
#6 /home/[MY DOMAIN]/public_html/wp-load.php(39): require_once(‘/home/[MY DOMAIN]…’)
#7 /home/[MY DOMAIN]/public_html/wp-b in /home/[MY DOMAIN]/public_html/wp-content/plugins/event-tickets/common/src/Tribe/PUE/Checker.php on line 200

I’ve added [MY DOMAIN] in places where our domain is normally.

Since this is a production site I cannot deactivate all plugins to test. It was working perfectly before upgrade

Thank you for your help

[Martin]

I ended up downgrading to 4.3 from 4.3.1, This removed the fatal error (Event Tickets) I left the Event Tickets Pro as version 4.3.1

• This reply was modified 9 years, 6 months ago by Martin.

[Geoff B.]

Good evening Martin and welcome to our forums!

Thank you for reaching out to us.

We are sorry to hear about the fatal error you have experienced while updating our plugins.
I would love to help you with this topic.

First, let us apologize for any inconvenience that this might have caused on your site.

We have just released some patches for the Events Calendar and Event Tickets plugins.

The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

To do so, you will need FTP or File Manager (via CPanel) access:

1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
2. Rename it to something like /wp-content/plugins/z_the-events-calendar/
   This will deactivate the plugin and let you access your dashboard again.

Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

You can now update the plugins to the latest version and reactivate them.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Martin,

I am following up on this topic.

I bumped into my colleague George’s thread for that exact PHP warning message: https://theeventscalendar.com/support/forums/topic/missing-plugin-directory-for-event-aggregator/#post-1181835

So the good news is that warning message should not prevent proper functioning of the website and that a fix is on the way.

Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when the fix is released.

Have a good week-end,

Geoff B.

[George]

Hello!

I wanted to inform you that we’ve just published a series of updates to our products that fixes a number of issues.

The issues reported here should be fixed with these updates.

Learn more about this release—version 4.3.3—in the official release notes here → https://theeventscalendar.com/maintenance-release-events-calendar-4-3-3-event-tickets-4-3-3-premium-plugins/

Thanks for your patience in waiting for a fix!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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