Update Broke my site

[Thomas Bliss]

Fatal error: Class ‘Tribe__PUE__Package_Handler’ not found in /home/nwfirsta/public_html/northwestmaritimeacademy.com/wp-content/plugins/event-tickets/common/src/Tribe/PUE/Checker.php on line 200

[Geoff B.]

Good evening Thomas and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the fatal error you have experienced while updating our plugins.
I would love to help you with this topic.

First, let us apologize for any inconvenience that this might have caused on your site.

We have just released some patches for the Events Calendar and Event Tickets plugins.

The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

To do so, you will need FTP or File Manager (via CPanel) access:

1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
2. Rename it to something like /wp-content/plugins/z_the-events-calendar/
   This will deactivate the plugin and let you access your dashboard again.

Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

You can now update the plugins to the latest version and reactivate them.

Let me know how that goes.

Best regards,
Geoff B.

[Thomas Bliss]

I reverted to a backup of the site and everything is online, but the plugins have not been updated. Shall I just update as I have in the past?

The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

What plugin are you speaking of above?

[stephenschildbach]

Thanks Geoff!

I followed your steps and the site is back up.

[Geoff B.]

Good afternoon Thomas,

Thank you for writing back.

As I am not sure exactly which of our plugins you have installed on your end, I purposely made my solution “wide spectrum” to make sure to cover all bases.

To answer your question, both the Events Calendar and Event Tickets need to be at version 4.3.1.1 for your site to recover (following the instructions above).

Additionally, we have stumbled upon a glitch impacting all WordPress users that are using a version of PHP that is older than 5.6.

Fortunately, we have a temporary fix:

• You can head to line 97 of events-calendar-pro/src/functions/template-tags/venue.php from this: return ! empty( tribe_get_events( $args ) ); to this $tribe_events = tribe_get_events( $args );
  return ! empty( $tribe_events );

We should be releasing a hot fix for this very shortly.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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