[Geoff B.]

Good evening Mike and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

1) I want to change the word “Tickets” in the cart to Passes. Where exactly is the file I would need to edit? I’ve looked through the forums but have ended up a few random places that don’t match up.

The best way to achieve this is via a snippet.

You could apply the following snippet (after changing “event / events” to “pass / passes” in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/8c94dbcd36332525e4b42a7d74378596

But first to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.

Also, within the editor is it possible to move the selection quantity to the right of the ticket description in the cart?

Yes you can. However, this will be done via a WooCommerce cart template override.
Here is a video to get you started (there is plenty of online documentation on this): https://www.youtube.com/watch?v=OInO2Hp56Jo

what’s the best way to know the best size to get the image full width?

This is achieved by tweaking the single.php file and changing the image size (via a template override). You might want to read our Themer’s guide to get a sense of how that works.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Dave and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

This is a bit tricky since you are using a custom view. As you can imagine, pinpointing the cause of the issue might take longer than on the default template.

With that in mind, here are a couple of things I would recommend trying to see if they help:

1. It looks like you are missing the string translation plugin from your install.
   Please read the following guide: https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/

   Under the String Translation menu, search for “January” and make sure ALL instances are translated (tribe context or not)

2. Try playing with the Language filtering for AJAX operations
   option under WPML’s main menu

Additionally, can you tell me what your your settings are for the localization option under /wp-admin/admin.php?page=sitepress-multilingual-cms%2Fmenu%2Ftheme-localization.php ?

Hang in there!

Geoff B.

[Geoff B.]

Good evening Marc,

Impeccable timing.
Full disclosure, getting my hands on a coding Ninja proved to be more difficult than expected because of the holidays.

But I believe the following should work: https://gist.github.com/vicskf/766700809bc3eb452977784d379bb2b4

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Daniel,

Thank you for writing back.

Actually, the code did change something… but only for the month view.

Here is some more CSS to add to the mix (on top of the previous one)

.tribe-events-list .tribe-events-loop .tribe-event-featured, .tribe-events-list #tribe-events-day.tribe-events-loop .tribe-event-featured, .type-tribe_events.tribe-events-photo-event.tribe-event-featured .tribe-events-photo-event-wrap, .type-tribe_events.tribe-events-photo-event.tribe-event-featured .tribe-events-photo-event-wrap:hover {
background-color: #dd3333 !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Akari,

Thank you for writing back.
It looks like the screenshots did not make it unfortunately.

I get a notification that says: Install the lastest version of The Event Calendar, but when I try to do that I get a message that the filepath is already existing.

I believe you are using a multisite install. Can you confirm ?

If that is correct, this might explain the update message you are receiving.
You can read all about this here: https://theeventscalendar.com/knowledgebase/multisite-license/

Simply put, what is going on is that you literally need to deactivate and delete our plugins to update them (unless you have a multisite license).

The good news is that this will not impact the data of your calendar.

the Events Calendar plugin lives in the “the-events-calendar” folder, while the Events Calendar Pro lives in the “events-calendar-pro” folder.

In doubt, you can delete all of them and reinstall manually from scratch.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Eric,

Thank you for taking the time to write back.
No, that does not change the answer to your question.

I am assuming the other import options, like from Facebook, are working properly and not in beta like the Import From URL option is this correct?

Yes, all of these work properly. In the odd case where there are issues, we typically squash bugs via maintenance releases.

For the record, the import from URL works great for the most part, it is just not as time-proven as other methods.

The whole point of using Event Aggregator is to make listing events on our site easier, more efficient and to save time. If you’re suggesting I back up my database every time I do an import than it kind of the defeats the purpose of using Event Aggregator.

I probably miscommunicated what I meant. My apologies.

Although it is a great idea to actually have a database backup service or plugin running on your site, my suggestion was focused on doing that for your first attempt (to see how you like the results).

Are you able to tell me what the Algorithm in Event Aggregator looks at when trying to match Venues/Organizers already in our ECP Database to the ones they are importing?

To the best of my knowledge, the algorithm mostly looks for a couple of things:

1. Venue name
2. Organizer name

With that in mind, I will double-check that information for you.

As a side note, we do have a built-in “merge duplicate venues” button that appears under Events -> Settings -> General when potential duplicates are suspected.

Hang in there!

Geoff B.

[Geoff B.]

Good morning Dan,

I am super stoked that this did the trick for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Moira and welcome back!

Thank you for reaching out to us.

We are sorry to hear about these options not working properly on your site.
I would love to help you with this topic.

It sounds like you have a couple of mixed content issues on your site (https vs http). I would recommend running your insecure content fixer plugin again to see if that helps.

If it does not, by the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[Geoff B.]

Good evening Lauri and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that you are unable to use Location, Organizers and costs on your end.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Additionally, it looks like All in one Event Calendar is in place on your website.
Since this is a competing plugin (not ours), you will most likely need to either deactivate it or adjust the slugs of our calendar to new ones under Events -> Settings -> General for things to work.

Hang in there!

Geoff B.

[Geoff B.]

Good evening David and welcome back!

Thank you for reaching out to us.

As a side note, we can totally continue the conversation here: https://theeventscalendar.com/support/forums/topic/no-tickets-only-rsvp-availble-and-no-google-map/

It it quite odd that the install would time out like that.
The simplest solutions to that would be to:

1. Temporarily deactivate every option of your caching plugins AND deactivating them
2. Temporarily reverting back to a default WordPress theme such as twenty-sixteen
3. Making sure that you delete any previous installation of Event Tickets Plus
4. Downloading a fresh copy of the Zip file from the downloads section and trying again

If that does not work, would you mind trying a manual installation using an FTP client ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Pauline and welcome to the Events Calendar Support forum!

Thanks so much for getting in touch!

I’m afraid that we’re not equipped to provide technical support for free the Events Calendar users here in our pre-sales forum.

But, the good news is that you are still welcome to consult this forum and all our premium forums to your liking and browse it for solutions, snippets and tutorials.

We’d be more than happy to assist you at one of the following locations:

• On the WordPress.org support forum for the Events Calendar.
• If you’re a current premium license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

With that in mind, I would recommend to:

1. Try different settings for the Stylesheet option under Events -> Settings -> Display
2. Try temporarily reverting back to a default WordPress theme such as twenty-sixteen

This might help in identifying the cause of the issue.

Best regards,

Geoff B.

 

[Geoff B.]

Good evening and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and for your awesome words.

We are sorry to hear about the license keys not playing nicely with your push to live.
I would love to help you with this topic.

What might be going on is that some of your licenses are limited to one site activation only.
You can read about this here:

1. https://theeventscalendar.com/knowledgebase/moving-your-license-keys/
2. https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

In other words, you might have to manually disconnect your licenses for staging for this to work properly.

The good news is that the faulty licenses should not prevent your site from working properly. However, that will totally prevent you from being able to upgrade the plugins from the WordPress admin interface.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Chantal and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Simply put, that is because the calendar is not a “real page”.

Here are some instructions to get the calendar link in your menu again: https://theeventscalendar.com/knowledgebase/adding-a-calendar-link-to-your-site-menu/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Joanna,

Thanks so much for getting in touch!

I’m afraid that we’re not equipped to provide technical support for our free the Events Calendar users here in our pre-sales forum.

But, the good news is that you are still welcome to consult this forum and all our premium forums to your liking and browse it for solutions, snippets and tutorials.

We’d be more than happy to assist you at one of the following locations:

• On the WordPress.org support forum for the Events Calendar.
• If you’re a current premium license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

With that in mind, the type of issue you are describing is caused by one of the following reasons:

1. Needing to use a different page template for events under Events -> Settings -> Display (which you have tried without success)
2. Having a conflicting page that shares the same slugs as our calendar archive. Try changing “events” to “calendar” under Events -> Settings -> General
3. Your theme not supporting WordPress Archives in a standard way. Try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if that helps.

Best regards,

Geoff B.

[Author]

Posts