Can't install event-tickets-plus.4.5.6

[David Weaver]

Hello Support.
I purchased events-calendar-pro.4.4.19 and event-tickets-plus.4.5.6 a few months ago. I was unable to get the tickets to display both RSVP and tickets and the Google maps did not display. I deactivated all plugins, deleted them and am now re-installing them. I have events calendar, events calendar events tickets installed. When I go to upload and install events tickets plus, I browse to the ZIP file and click install. It clocks for a few minutes and then stays on the same screen. It doesn’t install and I don’t get an error message.

Can you help?

Thanks.

David

[Geoff B.]

Good evening David and welcome back!

Thank you for reaching out to us.

As a side note, we can totally continue the conversation here: https://theeventscalendar.com/support/forums/topic/no-tickets-only-rsvp-availble-and-no-google-map/

It it quite odd that the install would time out like that.
The simplest solutions to that would be to:

1. Temporarily deactivate every option of your caching plugins AND deactivating them
2. Temporarily reverting back to a default WordPress theme such as twenty-sixteen
3. Making sure that you delete any previous installation of Event Tickets Plus
4. Downloading a fresh copy of the Zip file from the downloads section and trying again

If that does not work, would you mind trying a manual installation using an FTP client ?

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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