[Geoff B.]

Hey Dave,

Thank you for answering.

I can’t promise you anything, but I would like to try something else.

I will get back to you shortly on this.

Have a great day!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Jane,

I totally see what you mean about the multiple price in the event cost field.

Since this could be a cool feature to have, you can suggest it in our User Voice forum. That way other customers can vote for it!

A workaround for now would be to hide the official cost field and replace it with a the Events Calendar Pro custom field (which would allow for a range).

In turn, you would need to adjust the different views so that they use that new field instead of the built-in cost field. You might want to read our Themer’s guide to get a sense of how that works.

If programming is not really your thing, you could hire one of our recommended customizers to do the customization for you..

I wish I had a better answer for you, but for now it’s the best one I have.

Have a great day!

Geoff B.

[Geoff B.]

Hey Earle,

Thank you for the screeenshot.
I totally see what you mean.

This is actually caused by Yoast SEO which is adding the “Archives” part because technically speaking Events are using the Archive.php functionality of WordPress.

You could tweak your settings or add the following snippet in your theme’s functions.php: https://git.io/vX1L3

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Johannes and welcome back!

Actually RSVP is already translatable. You can either:

1. Submit your translation suggestion here: https://translate.wordpress.org/projects/wp-plugins/event-tickets/stable/de/default
2. Edit the German Event Tickets language files and customize RSVP to your liking: german_et

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening TJ,

I apologize for the delay.
I really wanted to make sure that I ran this by one of our senior specialists.

Unfortunately, after many tests, although he is able to see the issue on your install, he is completely unable to reproduce it in another environment.

This typically means that there is something else at play.

As you can imagine, this makes it very hard to pinpoint and fix the issue.

I hate to be the bearer of bad news, but this means that the only thing to do at this point would be a “from scratch” test.

That means a fresh install of wordpress with just The Events Calendar and those plugins running together.

If that works, move on to adding your theme, then data, then the other plugins one by one until the culprit reveals itself.

I wish I had a better answer for you, but for now it’s the best one I have.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Kristian,

I believe the issue is that your translation file for the Events Calendar Pro is incomplete.
The only missing translation I can see on the screenshot is the one for recurring rules (let me know if there are others).

Can I merge the new file with what I’ve done? What happens when you update the plugin?

Normally, the latest and most up to date language files are found here: http://translations.theeventscalendar.com/projects

Bear in mind that sometimes the language files that are delivered with the plugins’ updates are not as up to date as those found in the above repository.

 

It is generally not recommended to merge po files for many reasons.
But, you could update your custom file using the pot file: http://www.marketpressthemes.com/blog/how-to-merge-two-po-files-using-poedit/

This way you can keep your custom translations while having access to the updated strings.
You will have to repeat that operation every time there is a plugin update.

Once that is done, you could use some type of File comparing software to pick and choose new translations you might want to add to your po file.

Finally, to make sure your custom language file stays untouched by plugin updates, simply store it in /wp-content/languages/plugins/

Best regards,

Geoff B.

[Geoff B.]

Bonsoir Gregory,

Merci de nous écrire.
Il me fera plaisir de vous aider avec cet irritant.

Pourriez-vous me dire si vous utilisez fr_FR ou fr_CA ?
Il est bien possible que votre fichier de langue ne soit tout simplement pas à jour (ce qui arrive parfois lorsque nous publions une nouvelle version de nos plug-ins).

Pour corriger le tout:

1. Le plus simple est de télécharger la toute dernière version de vos fichiers de langues ici: http://translations.theeventscalendar.com/projects , puis de remplacer les fichiers en place dans le répertoire /lang/ de nos plug-ins.
2. Une autre méthode consiste à ouvrir vos fichiers po/mo avec le logiciel Poedit (gratuit et téléchargeable). Choisissez alors Catalog > Update from POT file . Cela mettre à jour vos fichiers de langues et devrait corriger la situation.

Par ailleurs, vous pouvez personnaliser vos traductions si vous le souhaitez ou “protéger” vos fichiers de langues pour éviter qu’ils ne soient écrasés par les mises à jour de plug-ins.

Il vous suffit de glisser vos fichiers de langues dans /wp-content/languages/plugins/

Salutations,

Geoff B.

[Geoff B.]

Good evening Johannes and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have faced with some of the translations.
I would love to help you with this topic.

I tried to change this on http://translations.theeventscalendar.com but could not add a comment to give reasons for the correction.

You are right. Glotpress does not allow for comments in translation suggestions/updates.
It is generally up to the Project Translation Editor (PTE) to approve the suggestions or not.

Until the change is approved (if they are), it will not be integrated into the downloadable language files.

But, I have good news for you. You can totally use your own translations without submitting them to http://translations.theeventscalendar.com/ .

The way to do this is to modify your language file is to use the free Poedit software (downloadable online).

Simply:

1. open your language file (po) file with Poedit
2. Make your changes in the file
3. Save it
4. Upload both the po and the mo file back in /wp-content/languages/plugins/

Doing things like that will enable you to have custom translations without waiting.
Furthermore, it will also ensure that they do not get deleted when you upgrade our plugins.

That being said, you will still need to update your custom files with Poedit (Catalog > Update from pot file) every time we update our plugin so that all strings are properly translated.

Also: The country list (to be used when editing an address) has been translated from English to German, but the sequence of the list entries is not resorted.

You make a great point. I never noticed that before. Thank you for bringing this to our attention.

I will open a bug ticket for that. Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when the fix is released.

Finally, on a non-related note, I am noticing some CSS is missing from your install (in the mini-calendar date boxes). A fix is underway, but here is some CSS to make it look better.

.tribe-mini-calendar-event .list-date .list-dayname {
box-sizing: border-box;
-moz-box-sizing: border-box;
-webkit-box-sizing: border-box;
}

Best regards,

Geoff B.

[Geoff B.]

Good evening Martin and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, can you make sure that you have read the following: https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/

Finally, you are right, the translation of date should happen at the WordPress level (in combination with WPML). Could you give the following a read and see if that helps:

1. https://wpml.org/forums/topic/date-formatting-issue/
2. https://wpml.org/forums/topic/how-to-translate-the-date-format/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Nicolo’ and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

There are a few ways you could accomplish this.

However, I believe the simplest is to use a plugin that provides a widget that can handle normal posts AND custom post types (such as events) simultaneously. For example: https://wordpress.org/plugins/ultimate-posts-widget/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening George and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the recurring events not working properly for you.
I would love to help you with this topic.

Ideally, it would help if you can provide me with the URL of the site your calendar is in. http://thespotteddog.net.au/ does not seem to be working.

Other than that,it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Best regards,

Geoff B.

[Geoff B.]

Good evening Steven and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe the extension in question is missing from the page at the moment.
I have pinged my colleague Geoff about it.

It should not take too long.

But, the good news is that you don’t need to buy anything. This will be a free extension.

I am pretty sure it is based on the following code snippet: https://git.io/vX1fK

You can already use that in the meantime. You simply need to paste the snippet in your theme’s functions.php file.

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Sally,

Thank you for the files.

As I suspected, there are some additional files (customizations) on the theme found on your folder.

More specifically, the details.php file found in /dynamik-gen/tribe-events/modules/meta/

The problem lies at line 115: tribe_get_recurrence_text( get_the_ID() )

This function is the same one used by the backend interface of Recurrence rules.
Therefore, I would advice against modifying it.

Short term, you can simply delete that line (which will remove the list of dates, but keep the link to all events).

What you would need to do is come up with your own function that filters the result of the tribe_get_recurrence_text( get_the_ID() ) function to remove the words you do not want.

Once that is done, you would replace line 115 with something like sally_get_recurrence_text( get_the_ID() ).

As you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.

If programming is not really your thing, you could hire one of our recommended customizers to do the customization for you.

I wish I had a better answer for you, but for now it’s the best one I have.

Have a great day!

Geoff B.

[Geoff B.]

Bonsoir Laurent,

Merci de nous écrire.

Nous sommes désolés d’apprendre que vous avez dû composer avec une boucle infinie lors de votre passage de WooTickets à Event Tickets Plus.

Le plus simple serait de suivre à la lettre le tuto suivant: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

Normalement, cela devrait vous permettre d’effectuer le passage au nouveau plug-in sans heurt.

Salutations,

Geoff B.

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