Can't Create a Recurring Event

[George]

Hi Team,

I’ve purchased the PRO plugin. When creating a new event, under “Recurrence Rules” there’s a button that says “Add Another Rule” – when I click this, it re-loads the page and nothing happens.

Let me know if I’m doing something wrong?

George.

[George]

It turned out to be a caching issue with Chrome 🙂

[Geoff B.]

Good evening George and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the recurring events not working properly for you.
I would love to help you with this topic.

Ideally, it would help if you can provide me with the URL of the site your calendar is in. http://thespotteddog.net.au/ does not seem to be working.

Other than that,it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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