[Geoff B.]

Good evening Neha and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Can we use it display different event categories

Absolutely! You can even assign different colours to the different categories.

different calendar?

Technically, you can only display 1 calendar per site.
But, especially when you use our the Events Calendar Pro premium add-on, you can control how you display the calendar via different links and shortcodes.

You can filter events based on categories, tags, start date, etc..

You can even control who can view what calendar or event based on roles and permissions: https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

Can share same on facebook with friends

We do not have a built-in “Share with friends functionality.
But, since events are a custom post type, you can use the WordPress plugin of your choice to do that (as long is it supports custom post types).

As an alternative, you can customize any view to add that manually if you want.
You might want to read our Themer’s guide to get a sense of how that works.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Greg and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The simplest and most elegant solution to customize any view is still a template override.

You might want to read our Themer’s guide to get a sense of how that works.

Here’s an easy to do it:

1. Create a /tribe-events/ folder in your WordPress themem create a /modules/ folder inside of it and finally a /meta/ folder inside of the modules folder. The goal is /your-theme/tribe-events/modules/meta/
2. Simply drop the following 2 files inside/your-theme/tribe-events/modules/meta/ : venueorganizer_removelink

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Mark and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the server being overloaded while simply trying to update an event. Yikes!

I would love to help you with this topic.

You are correct, I would recommend the testing for conflicts procedure.
Some plugins sometimes conflict with ours or somehow become memory hogs tied to actions related to our plugins.

Either way, I would also encourage upgrading your PHP version if you can (after a good backup of course). WordPress actually recommends 5.6+, but typically 5.4+ is fine for now.

You might also want to increase the max_execution_time = 30 to max_execution_time = 300.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Cassy and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the calendar loading very slowly on your site.
I would love to help you with this topic.

The first thing I am noticing is that you are using the Events Calendar Pro 4.2.4, but you the Events Calendar free plugin is at version 4.3.2.

This is bound to cause some issues and, most importantly, it means that you are missing out on our latest features 🙂

Please update the Events Calendar Pro to it’s latest version and I believe this should help greatly.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Randal,

I am stoked that once again this helped!

For now, I am going to close this thread.

Have a great day!

Geoff B.

 

 

[Geoff B.]

Hey Randal,

I am happy that this helped out!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Timothy and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You are right, by default the integration of events to normal posts is not “smart”:

1. Events are just treated as any other post and they are sorted based on your basic blog posts loop rules. It looks like this is publication order on your install.
2. There is no archiving rule specific to events being shown in that loop (which will hide the event once it is over).

The good news is that you can probably achieve what you are looking for with a bit of customization.

Just to set expectations,the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.

Keeping that in mind, the following snippet (added to your theme’s functions.php) should act as a good starting point: https://theeventscalendar.com/support/forums/topic/include-events-in-main-blog-loop-confusing-almost-unusable/#post-1188504

This should help return the events by event date as opposed to by publication date.

With some extra logic, you could filter the query to return only events that have a start date that is in the future or today in that loop.

Here are some interesting resources to help: https://theeventscalendar.com/customizations/

If programming is not really your thing, you could hire one of our recommended customizers to do the customization for you.

Finally, since this could be a cool feature to have, you can suggest it in our User Voice forum. That way other customers can vote for it!

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Jessica and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the confusing renewal emails.
I would love to help you with this topic.

Does your system create a new license every time a customer renews?

The answer is no, the system does not create a new license at each renewal. It simply extends the existing license.

However, I have seen customers repurchase the plugin a second time by accident.
This can happen by:

1. During renewal
2. As part of the original purchase.

I also took a look at your account and it seems like that second license is gone now. So I believe everything should be in order.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Doug and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the event shortcode not displaying properly on your end.
I would love to help you with this topic.

I looked at this page’s HTML and I believe that you are using Visual Composer (probably with a text widget).

The issue with the shortcode is that it is between

tags which affects its display.
I would advise looking at the “text” tab of our text widget and making sure there is no tags around the shortcode. Once you update the widget or text area, it should all be fixed.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Andi and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the display changing after the last update.
I would love to help you with this topic.

Before we begin, I am noticing that there is some CSS missing from your events list widget.
A fix is underway and we will let you know as soon as it’s out.

In the meantime, please add the following CSS rule to your style.css file or Custom CSS section in your theme:

.tribe-mini-calendar-event .list-date .list-dayname {
box-sizing: border-box;
-moz-box-sizing: border-box;
-webkit-box-sizing: border-box;
}

As for the second issue, I went to http://www.clarkcountytoday.com/events/, but everything seemed OK on my end. Are you using a different URL ?

The smaller calendar normally fires up when the resolution of the screen is 768px or less (like a portrait iPad). You can control that breakpoint as described here: https://theeventscalendar.com/knowledgebase/themers-guide/#responsive

Finally, you can also experiment with the Events Template setting at Events -> Settings -> Display to see if that helps.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Leia and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The first thing I would recommend would be to try different settings under Events -> Settings -> Display for the Events Template (dropdown) settings.

If that does not work out, you might want to take advantage of our relatively new full calendar shortcodes. That should enable you to embed the calendar on the page of your choice (as long as it is different than the page slug found under Events -> Settings -> General): https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Malgorzata and welcome back!

Thank you for reaching out to us.

We are sorry that you have encountered this bug with the vertical filter bar.
I would love to help you with this topic and we apologize for the inconvenience this has caused.

The good news is that a fix is underway.
Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when the fix is released.

In the meantime, you can manually fix this with the following CSS rule:

.tribe-events-filters-vertical {
float: left;
width: 25%;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey KS,

That is a great question.

By default our calendar does not use a “real page”, but rather the archive template of your WordPress theme.

But, the good news is that you should still be able to accomplish what you are looking for.
To do that, you simply need a copy of the Events Calendar Pro: https://theeventscalendar.com/product/wordpress-events-calendar-pro/

This will give you many awesome features, including the ability to embed your full calendar in any page of your choice by using shortcodes: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

 

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Hey Matthew,

Thank you for the system info.

I am not seeing anything obvious from that info unfortunately. But, I would totally recommend upgrading all of our plugins to their latest version if you can (4.3.2).

Let us know if the plugin helps.

With that in mind, the other cause of tickets not being sent/received might be the order status.
The ticket is only sent when the order is marked “complete” (which makes sense when you think about it).

Best regards,

Geoff B.

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