[Geoff B.]

Hey Jeremy,

Sorry about that.

If you want to target simply the calendar container (the grey areas around the calendar), you can try:

#tribe-events {
background-color: #fff;
}

If you want the full page container to be white, try:

.post-type-archive-tribe_events .container {
background-color: #fff;
}

Have a great day!

Geoff B.

[Geoff B.]

Good morning Carlos,

I am glad that helped.

To hide the description for the desktop, you can reuse the same rule as above but outside of the @media context. So simply

#tribe-events .tribe-events-list-event-description p {display:none !important}

Have a great day!

Geoff B.

[Geoff B.]

Good morning Fadi,

I believe I have great news for you.

I spoke to our code wizards. The best approach to this is doing a template override (as can be seen in our our Themer’s guide).

Basically, you make a copy of the mini-calendar widget view file in your theme using the recommended path.

Once that is done, replace line 16 in the template with this $days_of_week = tribe_events_get_days_of_week( 'short' ); . Replacing min with short will get you the results you are looking for.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Fadi,

I believe I have miscommunicated what I meant. My apologies.

I am 100% convinced you can achieve what you are looking for. No question there.
What I am saying is that “out of the box” you need some level of customization to achieve your specific goal.

In fact, your code snippet is a great start. But, I do believe you have to review how it was written for it to work as expected (because of the identical names of the values found in the array you are working with).

Tell you what, I will run this by our snippet wizards to see what they come up with.
I can’t guarantee anything, but I have a pretty good feeling about this one.

Have a good week-end,

Geoff B.

[Geoff B.]

Hey Greggor,

That is super surprising. I can only imagine how frustrating this can be.

Could you confirm which version of Eventica you are using ?

Could you please send me a copy of the latest version of your Eventica child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Other than that, it unfortunately sounds like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Dave,

I am disappointed to see that the template did not work on your end.

Can you give the following updated file a shot ? single-event

If that still does not work, I believe the Membership plugin only hides the actual content loop (from php the_content(); ). If that is the case, we will need to take a look at a completely other approach to accomplish what you are trying to do.

Also, out of curiosity, what happens if you try the “Hide completely” under WooCommerce > Settings > Memberships tab ?

Hang in there!

Best regards,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Earle,

Thank you for sending your system information.

I took at look at your website, but unfortunately was not able to see where the “Events Archive” tab displays.

Would it be possible to get an example URL or screenshot to pinpoint this ?

Secondly, if the issue is still present, could you please send a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening Winston,

Thank you for that.

The issue is caused by the fact that the calendar needs “pretty permalinks” to work properly.

To fix this, head over to Settings > Permalinks and choose “Postname” as an option.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Andrew and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the ticket email never being sent.
I would love to help you with this topic.

For the ticket email to arrive, you need to set the order to “Complete”.
This triggers the ticket email.

You could also use a snippet that automatically sets the status of the order to “Complete” if you prefer.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Kristina and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to that you had to deal with one of our recent bugs. We apologize for the inconvenience.

I would love to help you with this topic.

We already have a fix under way which should make it in our next release.
You will be contacted when the fix is released.

In the meantime, adding the following CSS to your style.css file or Custom CSS box should fix things.

.tribe-events-filters-vertical {
float: left;
width: 25%;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Frederique and welcome back!

Thank you for reaching out to us.

We are sorry to hear about that the plugin no longer works to your expectations after changing your website address.

I would love to help you with this topic.

The first thing I would recommend is re-saving your permalinks (this might help).

Secondly, could you provide me with an example (screenshot) of what you mean when you say the plugin is not working ? Are you getting an error message ? An unexpected page ?

The reason I am asking is because I just went to http://haaksbergenactueel.nl/agenda/ and could not see anything obviously wrong there.

Have a good week-end,

Geoff B.

[Geoff B.]

Good afternoon Matthew and welcome back!

Thank you for reaching out to us.

We are sorry to hear about your client not receiving their ticket related emails.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with the complete system information of that specific client in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Sometimes, for a variety of reasons, the built-in WordPress mail method does not work on certain sites.

Installing, configuring and testing a plugin such as this one: https://wordpress.org/plugins/easy-wp-smtp/ usually solves that type of issue.

Basically it allows for the use of a real smtp server instead of relying on WordPress’ built-in functionality.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Winston and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issue you are facing where you are unable to switch views.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That will allow us to run some tests and check what the cause might be.

Have a good week-end,

Geoff B.

[Geoff B.]

Good afternoon Greggor and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have encountered while using recurring event rules.
I would love to help you with this topic.

The recurrence rule is disappearing because it is redundant with the event rule.

In your example, the event date is 2016-11-12.
If you add a recurrence for the event to repeat on 2016-11-12, this creates a redundancy.
To prevent that, the system simply ignores that entry.

If, on the other hand, you set an event date of 2016-11-13 or any date in the future, your recurrence rule will save properly.

Could you give it a shot and let me know how it goes ?

Best regards,

Geoff B.

 

[Author]

Posts