You'll receive your tickets in another email but email doesn't arrive?

[Andrew]

Basically as the title suggests, I get the message ‘You’ll receive your tickets in another email.’ in my order receipt but then I never receive the tickets in a new email?

I either need to receive the email or remove that line from the receipt.

[Geoff B.]

Good evening Andrew and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the ticket email never being sent.
I would love to help you with this topic.

For the ticket email to arrive, you need to set the order to “Complete”.
This triggers the ticket email.

You could also use a snippet that automatically sets the status of the order to “Complete” if you prefer.

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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