[Geoff B.]

Rebonjour Julye,

Concernant la nouvelle version 4.3.2, est-ce que cette fonctionnalité deviendra disponible pour l’extension standard ?

Pourriez-vous préciser à quelle fonctionnalité vous faites référence ici ?

La licence de l’extension Pro n’est en effet valide que pour une année. Cela comprend le support et les mises à jour.

Toutefois, à la fin de cette année, le plug-in continuera de fonctionner. Seulement, il faudra éviter de mettre à jour la version gratuite afin que les versions soient bien “pairées”.

Est-ce que je dois préalablement désactiver la version en place ? Car, il n’y a pas de mention « mettre à jour ». Il est seulement mentionné que : There is a new version of The Events Calendar PRO available but your licence key is out of installs. Visit the Events Calendar website to manage your installs, upgrade your licence, or purchase a new one.

Je vous propose simplement de déconnecter et reconnecter votre licence: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Au pire, vous pourriez en effet, désactiver Pro, l’effacer et installer la nouvelle version à la main (sans perte de données).

Bon week-end,

Geoff B.

[Geoff B.]

Bonjour Julye,

Il semble que cette question soit un doublon de https://theeventscalendar.com/support/forums/topic/mise-a-jour-event-calendar-a-4-3-2/

Je vais donc fermer ce billet et poursuivre dans l’autre.

Salutations,

Geoff B.

[Geoff B.]

Good afternoon and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

1, Is it possible to display the filter & calendar on an existing page, I would assume with shortcode? I really would prefer not to display the calendar on its own page.

Provided you are using our the Events Calendar Pro premium add-on, you can have access to our full calendar shortcodes: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

The only downside is that there is no filter bar support for now, but you will be contacted as soon as there is.

2, My test page can be found here (http://www.venns.co.uk/martin/?post_type=tribe_events). When selecting “View As” and any other option it just reloads the same view. Any idea what might be causing this?

This is because our plugins require the use of pretty permalinks to work.
Head over to Settings > Permalinks and choose “Postname”.

That should fix it.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Steve and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Is it possible when setting up an event for people to receive reminders of specific functions either via email or cell.

For now, we do not have that feature available unfortunately.
You can vote for those features here:

1. https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/15533325-email-notification-events
2. https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/8988154-sms-notification

With that in mind, some of our customers have managed to work on such a feature. You can read about it here:

1. https://theeventscalendar.com/support/forums/topic/short-term-solution-for-event-reminder-emails/
2. https://theeventscalendar.com/support/forums/topic/email-event-notificationschedule-email-event-reminder/

There are also some third-party plugins that could be used to help with that customization such as better WordPress notifications or WooCommerce Follow-up email.

I wish I had a better answer for you, but for now it’s the best one I have.

Have a good week-end,

Geoff B.

 

[Geoff B.]

Good afternoon Linda and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I do not have all of the specifics of how your algorithm works, but I am pretty sure you can accomplish exactly what you are looking for.

That being said, this will most likely require some customization on your end.
You might want to read our Themer’s guide to get a sense of how that works.

At a high level, here are a couple of ideas to accomplish that:

• The group numbers could also be event categories. That way you could provide your users with event views filtered by event category
• You could use a plugin such as Members (https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/), this would allow you to create different permission groups that match your group numbers and restrict content accordinly

If that seems a bit out of your comfort zone, you can hire one of our recommended customizers to do the customization for you.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Carlos,

I am glad you are making progress on this.

Here is some additional code to help achieve what you are looking for

@media only screen and (max-width: 768px) {
.tribe-events-loop .tribe-events-event-meta {
background: transparent !important;
border: none;
}
#tribe-events .tribe-events-list-event-description p {display:none !important}
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Hey Martin,

This is awesome. I am glad our themer’s guide was useful to you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good afternoon Tom,

I am super stoked to see that you managed to figure things out.
And you are right, the checkbox is not really that important in the end.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Carlos and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the background color changing on mobile screens.
I would love to help you with this topic.

The following CSS rules should get you what you are looking for

@media only screen and (max-width: 768px) {
.single-tribe_events .tribe-events-schedule {
background: transparent !important;
}
}

.tribe-events-single-event-title {
color: #fff !important;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Noah and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The short answer is yes. You can accomplish this one of 2 ways:

1. Using CSS
2. Creating a slight template override. You might want to read our Themer’s guide to get a sense of how that works.

Here are some CSS rules to do that

.tribe-events-list .tribe-events-event-image {
max-width: 40%;
}

.tribe-events-list .tribe-events-list-event-description {
width: 55% !important;
}

As a side note, I am noticing that you are using the same slug (event) for both the full calendar view and the single events (as found under Events -> Settings -> General).

I would strongly recommend selecting different slugs to ensure proper functioning of the plugin.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Bonsoir Julye,

Merci de nous écrire.
Il me fera plaisir de répondre à vos questions.

1- J’ai créé une page construite avec Visual Composer, et j’aimerais y mettre le short code de la représentation complète du calendrier. Seul le [tribe_mini_calendar] semble fonctionner.

Vous serait-il possible de me confirmer ce qui se produit lorsque vous utilisez un des shortcodes suivants: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/ ?

2- Le site est en français et anglais, j’utilise l’extension WPML pour la traduction. Il se trouve que les informations ne sont pas traduitent de la bonne manière.
Exemple : la date et l’heure, en anglais, s’écrivent comme suit : 11 November @ 9 h 00 min – 12 h 00 min Nous devrions voir : November 11 @ 9 a.m. – 12 p.m.

Le format des dates se traduit à même la configuration de WPML. Je vous recommande de lire l’article suivant: https://wpml.org/forums/topic/date-formatting-issue/

De plus, si ce n’est pas déjà fait, je vous recommande de suivre nos instructions de configuration avec WPML: https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/

3- Aussi, dans la page détaillée d’un événement, le lien en haut à gauche « All event » nous amène au calendrier généré et non dans la page précédente.

En fait, ce comportement est le bon. Autrement dit, ce lien est programmé pour diriger l’internaute vers le calendrier.

Si vous désirez le personnaliser, vous pouvez le faire à l’aide de notre Themer’s guide.
En gros, vous pouvez créer une copie de single-event et modifier la cible de ce lien à votre guise.

Bon Vendredi,

Geoff B.

[Geoff B.]

Good evening Erik and welcome back!

Thank you for reaching out to us.

We are sorry to hear about that message creeping up on you after moving to a different webhost.
I would love to help you with this topic.

Basically, you might want to read the following: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Simply put, disconnecting and reconnecting all of your licenses should do the trick.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Jennifer and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You are absolutely right. Somehow, the license did not make it to your account’s download section in spite of a valid purchase. It does sound like there was a system hiccup in the process.

Our apologies for the inconvenience. I went ahead and fixed that for you.
You should now be able to see the Event Tickets Plus plugin in the downloads section of your account.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Derek and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the screen turning white after a submitted event. Yikes!
I would love to help you with this topic.

If deactivating the Pro plugin does not fix the issue, that probably means that there is some other type of conflict at play.

Could you tell me which version of the Canvas theme you are using and if there were any customizations made to it ?

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to <u>go through our testing for conflicts procedure</u> (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Finally, I would recommend taking a look the Console in Google Chrome’s developer tools as there are some warnings I would recommend taking a look at.

Hang in there!

Best regards,

Geoff B.

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