How do I manage my installs?

[Erik]

Hello,

I’ve moved my website to another webhost and I get this comment on my wordpress install: “You have entered license keys for Event Tickets Plus, The Events Calendar PRO, The Events Calendar: Community Events, The Events Calendar: Filter Bar and The Events Calendar: Community Events Tickets but your keys are out of installs. Visit the Events Calendar website to to manage your installs, upgrade your licenses, or purchase new ones.”

How do I manage my installs?

Friendly greetings,

Erik Willekens

[Geoff B.]

Good evening Erik and welcome back!

Thank you for reaching out to us.

We are sorry to hear about that message creeping up on you after moving to a different webhost.
I would love to help you with this topic.

Basically, you might want to read the following: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Simply put, disconnecting and reconnecting all of your licenses should do the trick.

Let me know if that helps.

Have a great day!

Geoff B.

[Erik]

Hello,

I currently cannot access my install because the webdomain DNS is already transferred to the new host and I don’t know how to access wordpress from the old account.

The account is due for deletion tomorrow, so I will probably not have the opportunity to reassign my installs. Is there a way to reset the process from your end?

have a nice weekend,

Erik

[Geoff B.]

Hey Erik,

First of all, I want to apologize.

I did reply to this, but somehow it looks like a system glitch got in the way and made my reply vanish 🙁

The simplest way to do this is to head over to https://theeventscalendar.com/my-account/license-keys/

You will be able to disconnect all your licenses from there and reconnect them manually.

Let me know how that goes.

Best regards,
Geoff B.

[Erik]

Hey Geoff,

Thanks for the link. Small note: it was only necessary to disconnect the licenses in the link you gave me. The licenses on the new webhost got approved without needing to do anything.

Have a nice day,

Erik

[Geoff B.]

Hey Erik,

This is awesome news! I am stoked that you got things fixed on your end.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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