Renewed License, but now two Licenses are listed

[Jessica Messervey]

Hi there,

I received a notification that my license was going to expire, so I renewed. I then received another email stating that my license expired 23 hours ago. When I logged into my account to renew the license, I realized I had two licenses for the same plugin. Does your system create a new license every time a customer renews?

Not sure why I have two licenses listed.

[Geoff B.]

Good evening Jessica and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the confusing renewal emails.
I would love to help you with this topic.

Does your system create a new license every time a customer renews?

The answer is no, the system does not create a new license at each renewal. It simply extends the existing license.

However, I have seen customers repurchase the plugin a second time by accident.
This can happen by:

1. During renewal
2. As part of the original purchase.

I also took a look at your account and it seems like that second license is gone now. So I believe everything should be in order.

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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