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Good afternoon Jan,
Thank you for writing back and for your invitation to login.
Unfortunately, our policy does not allow us to log in to clients websites for several reasons, including liability.
With that in mind, we are very interested in making sure this gets fixed for all users experimenting something similar.
For that purpose, could you please send me a copy of the latest version of your wp-content folder via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.
Finally, you mentioned that you are getting the error as long as you are logged in.
It does look like this error is nowhere to be found while navigating in the front-end.Could you confirm ?
Hang in there as try to figure this one out!Best regards,
Geoff B.
Good afternoon Alison,
I am super stoked that this helped you fix the issue.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good afternoon Alex,
I am super stoked that this worked out for you.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good afternoon Bengt,
Thank you for your understanding.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Hello again iman,
Thank you for your understanding.
I will also close this thread for now to make things tidier until we contact you (once the fix is release).
Have a great day!
Geoff B.
Good afternoon iman,
Awesome!
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good evening Neil,
I have confirmed that we can reproduce the bug with that specific venue on our end.
I will open a ticket for this.Hang in there!
Geoff B.Good evening Veruska,
Thank you for writing back and providing additional details.
Actually what this message is saying is that we are phasing out Facebook Events and replacing it with Event Aggregator.
This works because Event Aggregator offers all the features you know and so many new ones.
You can read about it here: https://theeventscalendar.com/knowledgebase/moving-to-event-aggregator/This means that there is no need to have both Facebook Events AND Event Aggregator installed at the same time.
Best of all, Event Aggregator does not require a plugin. It is built-in our the Events Calendar calendar and only requires a valid license key to work.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Bengt,
Thank you for writing back.
I am sorry to hear that the suggested solution did not work.
With that in mind, we still have a few options available:
- Anytime there is a plugin update, you will need to update your po/mo language files if you choose to customize them (like the ones you had in /wp-content/languages/plugins/
- The way to do this is to update the po files from the pot fileThis can be done in Poedit using Catalog > Update from pot file
This way you can have your own version of the language files AND make sure that they are up to date.
That being said, you are right. There can be quite a different number of string from one version to the next. This is especially true if you have not updated your language files for a while.
The good news is that we should release working pot and po files for the Events Calendar and premium the Events Calendar Pro plugins as part of the maintenance release scheduled later this week.
This means that you should be able to update your personal language file from that pot file and everything should work.
The last thing I would recommend is taking a look at your Polylang plugin since I realize some of the translation is handled through there.
Best regards,
Geoff B.
Good evening Belinda,
Thank you for your answer.
I am mostly happy that your client opted for the Photo view and that they are satisfied with it.
I am sorry to hear that you have been bumping into a few issues lately.
Of course, we will be happy to help you with each one of them.My recommendation would be to simply open a thread per issue (including fixing the display for your other client).
This way we can work together to get to the bottom of each of these.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good evening Alex,
I believe this is a duplicate of the following thread: https://theeventscalendar.com/support/forums/topic/will-not-automatically-update-to-latest-version/
Therefore I will close this one and continue the conversation in the other thread.
Best regards,
Geoff B.
Good evening Alex and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the update to the latest version not happening automatically.
I would love to help you with this topic.The first thing I would try is to deactivate and reactivate the plugin to see if that brings the update option up.
If it does not, I would go through the following 2 articles:
- https://theeventscalendar.com/knowledgebase/automatic-updates/
- https://theeventscalendar.com/knowledgebase/manual-updates/
In other words, if step 1 fails, you will need to deactivate and delete the plugins that are not showing the automatic update option.
Once that is done, you can simply install their latest version manually.
Let me know how that goes.
Best regards,
Geoff B.Good evening Alison and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.By the sound of it, I believe you will like the following article: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/
That should enable you to transfer your license to the new site correctly and gain access to the updates.
Let me know if that helps.
Have a great day!
Geoff B.
