[Geoff B.]

Good evening Tomonori,

I am super stoked that this worked out for you!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Luthfi,

Thank you for writing back.

whenever i begin to translate the event post that has woocommerce ticket, the event always disappear in the moment i publish the event. do you have any idea why?

If you have not already, I highly recommend reading and using the following guides:

1. https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
2. https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

Once you made sure you are setup properly, there is a workaround to tickets disappearing.

After creating the ticket AND publishing the page, head over to WPML > Support > Troubleshooting page and hit the “Set Language Information” button.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Bonsoir à nouveau Florian,

C’est avec plaisir que je vous aiderai à afficher la map.

Pour ce faire, serait-il possible de me donner un URL où vous tentez de l’afficher sans succès ?

Par ailleurs, si possible, j’aurais besoin d’une capture d’écran de la page “Edit Event” de cet évènement/exemple

Cordialement,
Geoff B.

[Geoff B.]

Bonsoir Florian,

Bienvenu dans nos forums et merci de nous écrire.

D’après ce que je comprends, vous ne recevez pas de courriel lorsqu’un de vos utilisateurs publie un événement à l’aide du formulaire “Community Events”. Pourriez-vous confirmer ?

Comme première étape, serait-il possible de nous partager vos informations systèmes (dans une réponse privée (à l’aide des instructions contenues dans le lien suivant) ?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Par ailleurs, serait-il possible d’avoir une capture d’écran de vos réglages sous Events -> Settings -> Community ?

Cordialement,
Geoff B.

[Geoff B.]

Good evening Martin and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

The tribe bar should work.

However, based on the shortcode you have given me, it appears that you are not using proper quotation marks.

Try the following instead [tribe_events tribe_bar=”true”]

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Alan and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Normally, any custom post type duplicator should do the trick.
There is even one made especially for our plugin: https://wordpress.org/plugins/duplicate-tec-event/

Alternatively, if I use the recurring events feature, can I then change the date of an event in the sequence without changing all of the events in the sequence or breaking the recurrence?

That is a great question. Full disclosure, we are currently rewriting our Event series engine to make it more flexible.

For now, if you want to change the date of an event, your best bet would probably be to add an exclusion for the date you don’t want the event to display and create a single event rule to address the change.

This way the other events are not impacted.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Ricardo and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the titles and permalinks changing up on you!
I would love to help you with this topic.

I am not 100% sure what the cause of this could be, but let’s investigate this together.

By taking a quick look at your plugins, I notice that there are a couple of plugins that might not be helping out:

1. Custom permalinks
2. Google URL Builder
3. List all URLs
4. Limit post titles
5. Quick Page/Post Redirect Plugin

But before we dive in deeper, would it be possible to give me a few examples of pages that went through this process ?

Hang in there!

Best regards,

Geoff B.

[Geoff B.]

Good evening Lucy and welcome back!

Thank you for reaching out to us.

We are sorry to hear about this page on your site being so slow.
I would love to help you with this topic.

I am not sure exactly what type of hosting you have (shared, vps, etc..), nor do I know how many events you have.

But, what I can tell you is that there are things you can totally do to improve the speed. First, read the 2 following articles:

1. https://theeventscalendar.com/knowledgebase/performance-considerations/
2. https://theeventscalendar.com/knowledgebase/caching-basics/

As you can see, caching is totally possible. One trouble-free solution for that is WP Rocket.

Additionally, you might want to:

1. Limit the number of events displayed in Events -> Settings -> General and Events -> Settings -> Display
2. Consider upgrading to PHP7 which is much faster
3. Consider getting away from a shared hosting solution if that is your situation.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Werner and welcome back!

Thank you for reaching out to us.

This is indeed an odd glitch!

Out of curiosity, would it be possible to get a screenshot of the “Edit Venue” page.
Secondly, can you tell me if using the “Use latitude + longitude:” checkbox helps ?

Hang in there!

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Liza and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I would recommend reading the 2 following articles which should answer all of your questions:

1. https://theeventscalendar.com/knowledgebase/collecting-attendee-information/
2. https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Alexander and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Before we begin, based on your system information, it looks like you might be missing one plugin on that website: translation management.

You can read all about it here: https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/

That being said, if you want to override some of the built-in behaviour of our plugin (and the way it interacts with WPML), you might have to do that by modifying the files found in /wp-content/plugins/the-events-calendar/src/Tribe/Integrations/WPML

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

 

Good afternoon Nick and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have faced while trying to hide the before HTML content on single-event pages. I would love to help you with this topic.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.single-tribe_events .tribe-events-before-html {display:none !important;}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Kris and Sally,

Thank you for the theme files.

As I suspected, this is caused by /wp-content/themes/pet-rescue/framework/function/template-functions.php

It appears that you would need an extra conditional around line 496 so that events-archive are not treated the same way as a normal Archive.

As an alternative, you could simply change “archive” to whatever title you would like on that line.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Aaron,

Thank you for writing back.

Without knowing for sure what you changed, it’s hard to say exactly if this will impact our plugin’s normal functioning.

What I can tell you however, is that our plugin does rely heavily on the ability to be able to use the pretty permalinks structure. It also needs exclusivity over the slugs defined under Events -> Settings -> General (in other words, no “real” page should have these slugs.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

And while you are at it, would it be possible to get a few examples of events that works and ones that do not ?

Hang in there!

Best regards,

Geoff B.

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