[Geoff B.]

Good evening Ryan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

I would love to help you with this topic.

1) When tickets are purchased we have a ticket fieldset that requires the name and email address to be entered before adding the ticket(s) to the cart. Where is this info available in the control panel once the the transaction is completed?

I would recommend reading the 2 following articles on that subject:

1. https://theeventscalendar.com/knowledgebase/collecting-attendee-information/
2. https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

2) How can we email that ticket fieldset info (name/email address) to the person completing the transaction so they have it for their own records?

You might want to add the following snippet to your theme / child theme’s functions.php: https://gist.github.com/ggwicz/2a87b71e08c584341ef2809f2ea9cb27

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Paul and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I am not sure exactly where you placed that CSS rule (your theme, our plugin, elsewhere, etc..).

In any case, try adding the following CSS rule to your style.css file of your child theme or in your Custom CSS metabox:

.tribe-tickets-remaining {
display: none !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Sam and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that you are experiencing that issue as well.
I would love to help you with this topic.

As you have read by now, this is usually caused by themes themselves.

If changing the setting for “Events Template” under Events -> Settings -> Display does not help, then yes, having a copy of your theme AND child theme will help get you started.

Best regards,

Geoff B.

[Geoff B.]

Good evening John and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Using tickets with events calendar pro. Is there CSS to hide the cost fields it adds to the event?

The short answer is yes.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.single-tribe_events .tribe-events-schedule .tribe-events-cost {
display:none !important;
}

.tribe-events-list .tribe-events-event-cost {
display:none !important;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Tom and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that you are struggling using shortcodes. Yikes!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you try changing the setting for Events Template under Events -> Settings -> Display and see if this helps ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Stefan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the missing string in your translations.
I would love to help you with this topic.

When translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date (which actually was accidentally the case in our latest release)
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder
3. Your theme is using its own text domain for some of the strings related to the calendar

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

If your theme is using its own text domain for template customizations, I would strongly suggest reverting back to the Events Calendar text domain in your child theme.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Dor and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the organizers and venues giving 404 errors randomly.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Since this is not a web-based dev environment, it is hard to say for sure.
Ideally, if you could set up a web staging environment, it would help expedite.

But it sounds like you might be experiencing a glitch.
There are a couple of workarounds for that very issue in the following article: https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Shadi,

Thank you for the confirmation.

Would you mind downgrading both ET and Event Tickets Plus to the previous version and see if that helps (4.3.5) ? https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Best regards,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Sylvanus,

Thank you for writing back!
I am glad that there is actually no issue.

I will relay your suggestion to offer the ability to remove this warning.

Is there anything else I can do for you on this subject ?

Have a great day!

Geoff B.

[Geoff B.]

Good evening Paul,

I am super stoked that this works for you!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Robert and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the additional attendee info disappearing on your for WooCommerce tickets. Yikes!

I would love to help you with this topic.

With that in mind, I just ran a test with a similar setup as yours and unfortunately could not reproduce the issue.

Could you please send me screenshots of the exact setup for the Edit Event screen AND Edit Tickets screen of that example ?

Furthermore, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

In the meantime, if you get a chance, can you tell me if this issue persists while using a default WordPress theme such as twenty-sixteen ?

Hang in there!

Best regards,

Geoff B.

[Geoff B.]

Good evening Keith,

I am super stoked that this did the trick!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Veruska,

Perfect! You have all the latest versions of everything as far as I can see.

My recommendation would be to choose between Event Aggregator and Facebook Events.
As stated before, with Aggregator active, you can simply deactivate Facebook Events if you want to (since aggregator can take over and will keep on receiving updates).

Is there anything else I can help you with ?

Have a great day!

Geoff B.

[Geoff B.]

Good evening Joe,

This is awesome news!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

Posts