Where is the additional attendee info?

  • Post date

Home › Forums › Ticket Products › Event Tickets Plus › Where is the additional attendee info?

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • January 26, 2017 at 12:49 pm #1224638
    Ryan
    Participant

    I purchased Event Tickets Plus yesterday and configured it with WooCommerce, but I am stumped on two things:
    1) When tickets are purchased we have a ticket fieldset that requires the name and email address to be entered before adding the ticket(s) to the cart. Where is this info available in the control panel once the the transaction is completed?

    2) How can we email that ticket fieldset info (name/email address) to the person completing the transaction so they have it for their own records?

    I attached a pic to show the data fields in question. Thanks in advance!

    January 26, 2017 at 7:22 pm #1224856
    Geoff B.
    Member

    Good evening Ryan and welcome to the Events Calendar Support forum!

    Thank you for reaching out to us.

    I would love to help you with this topic.

    1) When tickets are purchased we have a ticket fieldset that requires the name and email address to be entered before adding the ticket(s) to the cart. Where is this info available in the control panel once the the transaction is completed?

    I would recommend reading the 2 following articles on that subject:

    1. https://theeventscalendar.com/knowledgebase/collecting-attendee-information/
    2. https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

    2) How can we email that ticket fieldset info (name/email address) to the person completing the transaction so they have it for their own records?

    You might want to add the following snippet to your theme / child theme’s functions.php: https://gist.github.com/ggwicz/2a87b71e08c584341ef2809f2ea9cb27

    Let me know if that helps.

    Have a great day!

    Geoff B.

     

    January 27, 2017 at 1:42 pm #1225409
    Ryan
    Participant

    The links didn’t answer the question. I am already using that custom
    field set, but since some of our events require payment we are using the
    WooCommerce radio button (which adds the “price” option) as opposed to
    just the RSVP radio button). Where can I find that custom field set data
    after the registration is submitted? It doesn’t seem to be anywhere.

    January 30, 2017 at 9:32 am #1226245
    Ryan
    Participant

    Following up on this. Please help!

    January 30, 2017 at 10:09 am #1226265
    Ryan
    Participant

    I’m a real dummy sometimes. I just found this info. Thanks for your help!

    January 30, 2017 at 10:50 am #1226313
    Geoff B.
    Member

    Good afternoon Ryan,

    I am really stoked that you managed to find the info you were looking for.
    Kudos on that!

    You are welcome back in our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great week!

    Geoff B.

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Where is the additional attendee info?’ is closed to new replies.