Geoff B.

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Viewing 15 posts - 4,081 through 4,095 (of 9,860 total)
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  • in reply to: Remove date and time from event page #1243562
    Geoff B.
    Member

    Good evening Steve and welcome to the Events Calendar Support forum!

    Thank you for reaching out to us.
    I would love to help you with this topic.

    The short answer is yes. You can remove it.

    Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

    .single-tribe_events .tribe-events-schedule h2 {
    display:none !important;
    }

    Let me know if that helps.

    Have a great day!

    Geoff B.

    in reply to: Who can see events? #1243558
    Geoff B.
    Member

    Good evening Debbie and welcome to the Events Calendar forum!

    Thank you for your interest in our products.
    We’ll be glad to answer your questions.

    Hi, when a user logs into the Dashboard what level do they need to be?

    Actually, it could be the level of your choice. You can edit each role’s capabilities.
    You will probably want to read the following: https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

    Can the site be restricted to only show/amend the current user’s events?

    You can use the articles suggestion and perhaps achieve this through some custom coding.

    However, it sounds like you are a perfect candidate for our Community Events plugin: https://theeventscalendar.com/product/wordpress-community-events/

    This will let you achieve all that you are looking for.

    Let me know if that helps.

    Have a great day!

    Geoff B.

     

    in reply to: fix date format in backend #1243553
    Geoff B.
    Member

    Good evening Devon and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the date not displaying to your liking.
    I would love to help you with this topic.

    Unfortunately, it looks like the attached file did not make it.
    Would it be possible to re-send it using a link to a .zip file (via Dropbox or Google Drive) ?

    With that in mind, there are typically 2 places where you can set the date format:

    1. Events -> Settings -> Display (Date Format Settings)
    2. In wp-admin under Settings > General

    Let me know if that helps.

    Have a great day!

    Geoff B.

    in reply to: Can't sent tickets & get Fatal Server Error #1243531
    Geoff B.
    Member

    Good evening Schalk!

    Thank you for reaching out to us.
    I would love to help you with this topic.

    By the symptoms you are describing, I am pretty sure that there is some type of conflict at play.

    Either with your WordPress theme itself, or with some of the the Events Calendar customizations you have made in the past. These probably need updating.

    There are 2 tests worth trying while a maintenance page plugin is up and after you have made a database backup. You will also need to restore the latest version of /wp-content/plugins/event-tickets/src/views/tickets/email.php:

    1. If there is a /tribe-events/ folder in your theme, rename it temporarily to /z_tribe-events/
    2. Try temporarily reverting back to a default WordPress theme

    Check if the issue persists while trying these.

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: Form Styling – messy template – too many options #1243527
    Geoff B.
    Member

    Good evening Matt and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the alignment issue you are experiencing on your community form submission page.

    I would love to help you with this topic.

    With that in mind, I took a look at the page and for the most part, it seems to be aligned.
    Is it possible you have reworked it using some CSS ?

    Also, when you select a venue / organiser – shouldn’t it pop up with all the details to be able to check that it’s correct?

    Actually, the answer is no.
    When you select an existing venue, it will not provide it’s details in that context.

    The main reason for this is to minimize the potential for duplicate venues.

    Can these fancy dropdowns fill 100% width instead of all being really small?

    Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

    #tribe-community-events #defaultCountry, #tribe-community-events #eventsDefaultState, #tribe-community-events #StateProvinceSelect, #tribe-community-events .events-dropdown, #tribe-community-events .linked-post-dropdown, #tribe-community-events .organizer-dropdown, #tribe-community-events .venue-dropdown {
    width: 100%!important;
    }

    Let me know if that helps.

    Have a great day!

    Geoff B.

    in reply to: Pending events in admin won't show up #1243514
    Geoff B.
    Member

    Good evening Rasmus and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the submitted events not showing up in the admin.
    I would love to help you with this topic.

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    We already have part of that information, but it seems to be incomplete somehow.
    For that reason if you copy-paste it, it would be awesome.

    Secondly, by the sound of it, it looks like there is some type of conflict at play.
    This is usually because of:

    1. A conflict with another plugin
    2. A conflict with your WordPress theme
    3. A template customization for the Events Calendar that requires updating

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1. Make a backup of your database
    2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    In your case, that would most likely imply using a non-admin account to submit events and seeing if you are able to see them.

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: Checkout quantity field should be fixed #1243512
    Geoff B.
    Member

    Good evening Schalk and welcome back!

    Thank you for reaching out to us.
    I would love to help you with this topic.

    You are absolutely right, this is a limitation of the plugin currently.

    The good news is that if you add the following snippet to your WordPress theme’s functions.php file (save for the opening php tag), you should be able to achieve just that: https://gist.github.com/cliffordp/66bf05df61ee269c60ff20d6f39e2cab

    Let me know if that helps.

    Have a great day!

    Geoff B.

    in reply to: Event Calendar Widget Sidebar #1243509
    Geoff B.
    Member

    Good evening Krystyna,

    Thank you for writing back.
    Actually, just as I suspected, there is a CSS rule of your theme that is causing this unexpected font size.

    Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

    .tribe-mini-calendar-event h2 a {
    font-size:14px !important;
    }

    In other words, we won’t need a copy of your theme after all.

    Let me know if you require assistance adding that CSS rule.

    Best regards,

    Geoff B.

    in reply to: Remove archive from title #1243508
    Geoff B.
    Member

    Good evening Sally,

    Fantastic. I am glad that helped.

    As for your second question, I would recommend trying the following: https://theeventscalendar.com/knowledgebase/altering-or-removing-titles-on-calendar-views/

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: How to handle opening times #1243507
    Geoff B.
    Member

    Good evening Annemarie and welcome to the Events Calendar Support forum!

    We are truly sorry to see you go before we had a chance to answer your questions.

    In any case, I would still like to go ahead and provide you with some answers.
    It is the very least I can do.

    Do you think the Events Calendar with filter bar is the right solution for this (I already purchased both, but wonder if I am using it right and whether I possibly need an additional tool)?

    Based on what your needs are, I am not sure that you need the filter bar plugin.

    For an activity such as a haircut, I would need to enter the opening times of a hairdresser and mention ‘reservation needed’. I wonder however if I should do this for all shops? So my question is: what would be the best way to enter opening times?

    This could be handled using our Event Tickets plugin: https://theeventscalendar.com/product/wordpress-event-tickets/
    That plugin is free and lets people reserve spots.

    You can even customize it’s text to your liking.

    To accomplish what you are looking for, you would simply need to have one big event covering the opening hours with one RSVP ticket per hour in that event.

    I would also recommend tying up this event to a category.
    This would let you use the following third-party plugin: https://wordpress.org/plugins/the-events-calendar-category-colors/

    That way, each business could get it’s own colour.

    Finally, I would recommend reading the following: https://theeventscalendar.com/knowledgebase/can-you-have-multiple-calendars/

    You could have “filtered” calendars by simply controlling the URL in your links.

    And, if you got a copy of the Events Calendar Pro: https://theeventscalendar.com/product/wordpress-events-calendar-pro/, you could embed these calendar on any page using shortcodes.

    Best of luck with your project,

    Geoff B.

     

     

    in reply to: Calendar Page Not Showing #1243400
    Geoff B.
    Member

    Good evening Suzanne,

    I am super stoked that this did the trick for you.

    You are welcome back in our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great week!

    Geoff B.

    in reply to: 404 from category slug #1243398
    Geoff B.
    Member

    Good evening Mark,

    I am glad that clarifies things for you.

    You are welcome back in our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great week!

    Geoff B.

    in reply to: Set up recurring event over 2 days #1243383
    Geoff B.
    Member

    Good evening Gisela,

    Thank you for writing back.

    I am super stoked that solution number 1 worked for you!

    Observation however: is there some way to make this clearer to the user? I use Community events and I don’t think that users will understand that it works this way; and I didn’t either.

    That is an interesting point. Thank you for clarifying that.
    I totally understand what you are saying.

    The fact that there is only the start date on the rules (as opposed to the full range could lead some users to believe that the following events are only for one day.

    I will open a ticket to suggest clarification on that label. You will be contacted as soon as it goes through.

    However, just to set expectations, this might take a while. Not because it is not a great idea, but rather because of the high volume of amazing suggestions we receive.

    I guess the reason why the label is the way it is is because most events usually do not span over several days (as is the case with you).

    As a workaround in the meantime, if you know that your users are likely to use multi-day events in the same way you did, I would recommend using the Events Calendar Pro Before HTML feature to add a warning / tutorial at the top of the Community Events submission page.

    This could also be accomplished with a simple template override. You might want to read our Themer’s guide to get a sense of how that works.

    Best regards,

    Geoff B.

    in reply to: license not recognized #1243376
    Geoff B.
    Member

    Good evening Bart,

    Yes, you are right. The fix did not make it in 4.4.2 unfortunately.

    But, as promised, we will absolutely contact you as soon as it’s out.

    Thank you for adding the extra issue with the Elegant theme updater.
    I would like to run some tests on that one too and see if it is only limited to multisites.

    Could you tell me which version of their updater you are using ?

    Cheers,
    Geoff B.

    in reply to: FB -images… #1243246
    Geoff B.
    Member

    Good afternoon Jeremy,

    Thank you for reaching out.
    It looks like you might have to increase your allowed file size on your WordPress install.

    You could start by reading the instructions found here (especially the php.ini part): http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

    If that does not work, I would recommend asking your web host for help on how to set that up OR use a FTP client to bring the files over to your server.

    Best regards,

    Geoff B.

Viewing 15 posts - 4,081 through 4,095 (of 9,860 total)