[Geoff B.]

Good morning Hans-Gerd,

Awesome!

Have a wonderful rest of the week and as always, you are welcome back any time.

Cheers,
Geoff B.

[Geoff B.]

Good morning Michelle,

I am super stoked that this worked out for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Bonsoir Pascal,

J’ai effectué quelques tests supplémentaires, tel que promis.
Tel que je vous le disais, je crois bien être près du but.

Toutefois, il y a 2 petits trucs qui m’empêche d’aller jusqu’au bout de mes tests:

1. Il semble il y avoir quelque chose de vraiment étrange avec le serveur test puisque lorsque nous sommes sur http://87.98.135.79/bemol5-test/programme/ et qu’on clique sur le sélecteur de langue pour l’anglais, on se retrouve à http://87.98.135.79/bemol5-test/en/agenda/ , alors que le lien dans le sélecteur est clairement http://87.98.135.79/bemol5-test/en/bemol5-test/programme/
2. Il m’est impossible de mettre le réglage à Utiliser le répertoire pour la langue par défaut sans faire planter le serveur complètement.
3. Il semble que le plugin the Events Calendar n’ait pas spécifiquement été identifié comme étant en anglais à la base (ce qu’il est important de faire lorsque l’on travaille avec un installation WPML dont la langue de base est autre que l’anglais). Ainsi, le slug pour les single events en français est “event” et celui en anglais “event@en”

Bref, l’impression que ça donne est:

1. Il semble y avoir une corruption dans les tables WPML au niveau de la sélection de langue, particulièrement en ce qui a trait au calendrier.
2. Il y a quelque chose quelque part qui effectue des redirections ou les effectue mal
3. Il y a quelque chose qui ne répond pas bien directement au niveau du serveur qui se voit possiblement copié à même ce clone.

Quoi qu’il en soit, je crois que la chose la plus simple à faire serait la suivante: pourriez-vous svp monter une installation extrêmement simple à la main (c’est très important) où l’anglais serait la langue première et celle de l’administration, puis le français serait ajouté par la suite comme langue seconde ?

À mon avis, cela nous évitera de perdre davantage de notre temps précieux et régler le problème une bonne fois pour toutes.

Cordialement,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Adrian,

My apologies for the delay answering.

As it turns out, we had a much higher volume of requests than usual. Thank you for your patience.

I am sorry that my message created additional confusion. I will try to be clearer.

You are 100% right in your understanding:

1. The extension you are using is no longer offered.
2. The main reason we withdrew it is because it broke with the latest version of our plugins.
3. The second reason we withdrew it is because it was apparent to us that, moving forward, it would become too big of an extension with too many different features to maintain. So, instead of simply fixing it, we decided to “break it” into 2 separate brand new extensions. The new extension that handles the bcc to the organizer is still under programming. I cannot commit to a date yet, but it should not be long. Keep an eye out for it on the extension library page: https://theeventscalendar.com/extensions/ 
4. Yes, downgrading our plugins to a previous version will allow the extension to work again. You can read all about it here: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Let me know if that helps.

Best regards,

Geoff B.

[Geoff B.]

Good evening Abhi,

I am super stoked that we could help you out!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Nicholas,

First off, I would like to apologize profusely for the delay in answering.

I realize this is not helping an already very frustrating situation, but as it turns out, we are experiencing a much higher level of requests than usual.

The good news is that all is now back to normal.

There is no way to reply as private.

This is totally my bad. That is because this thread was opened in the “pre-sales” forum.

As it turns out, that forum does not offer the ability for private replies.

In the future, please use the Events Calendar Pro premium forum (you are entitled to it as a premium add-on license holder).

Exceptionally, you could use our contact form to share that info for the time being (just make sure you reference the present thread and my name): https://theeventscalendar.com/contact/

I added the new license and still not working.

This is very very odd. At this point, I would like to offer to login and take a look around (not to touch).

Could you please add temporary admin credentials to the message you will send via the contact form ?

Can someone please help me resolve this issue? I purchased the license and it’s still not working. I really need help asap.

I want to reiterate how sorry we are that you are having such a terrible experience with something that should normally be very simple.

If it is any consolation, the impact of not having the license key entered is fairly minimal.

The plugin will continue to work properly. But you will not be able to download updates for the Events Calendar Pro automatically as long as the license is not in there.

The good news is that you can still update it “manually” by downloading the latest version here: https://theeventscalendar.com/my-account/downloads/

Hang in there as we finally put an end to this issue.

Best regards,
Geoff B.

[Geoff B.]

Good evening Valerio,

Sorry for the delay answering.
We have been experiencing a much higher volume of requests than usual.

Thank you for your patience.

I just added a function in my child to autocomplete the order.

This might not seem like much, but it is actually an issue. We used to tie the ticket sending to the order status (up until a few versions ago).

The results were not great for many of our customers, especially those that were using functions or plugins to set the order to “autocomplete”. The payment gateway being used also had a big role to play in this.

For that reason, we completely redesigned the part of the code that sends the actual tickets to let our customers decide when the ticket is sent (based on the settings found under Events -> Settings -> Tickets).

I would definitely recommend removing that portion of the code temporarily for troubleshooting purposes.

I repeat: it doesn’t seems to be a workflow issue, ’cause the ticket mails are not delivered neither when I try to send them manually from the order.
When I talk about the sendmail… I mean something like protocols or decoding at a server level.
It seems that your plugin is trying to use ipv6, actually not supported on my server.
http://unix.stackexchange.com/questions/64414/ipv6-support-is-disabled-warnings

I understand how you could come to that conclusion, but the fact is that we do not get low-level with that portion of the code.

We either use the default WPmail or hand things off to WooCommerce’s mailing system which also uses WPmail.

We would gladly take responsibility for this (and find a fix) if the ipv6 came from our code, but I have asked our best coding wizards and it would be very surprising that this is the case.

With that in mind, we would absolutely

So I repeat my original question: which php script send the email?

Tribe__Tickets_Plus__Commerce__WooCommerce__Email::trigger() is the method where it happens – of note, $this->send() is calling WooCommerce code in the superclass – WC_Email::send() (woocommerce/includes/emails/class-wc-email.php) which itself calls wp_mail()
wp_mail() being the standard function WordPress provides for sending out emails

ps. This is my condition: at the moment both the most important functions of your plugin don’t work for me.
1. I cannot receive ticket mails;
2. The system doesn’t correctly manage quantities…

I am truly sorry about that. As you can imagine, we do try very hard to ensure that our customers get a smooth experience while using our products.

Please know that we actually share your goal: find the cause of the issue and fix it as quickly as possible.

I realize that my colleague Hunter is helping you out with the quantity management issue.

I also understand that going through the full conflict procedure (temporarily going back to a barebones WordPress installation and reactivating things one-by-one) is not fun and might get time-consuming.

However, it is the fastest way to get to the bottom of things and find the cause.

Depending on the situation, it could be:

1. A conflict with another plugin
2. A conflict with the theme or some changes to the functions.php file
3. A PHP version issue
4. A server configuration issue

Either way, I would like nothing more than to find out.

Please let me know how these tests and answers go for you.

Hang in there!
Geoff B.

 

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Hello again Michelle,

Thank you for hanging in there.

Based on what I can see on your site, it looks like the boxes are now white, but the text is still light grey.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

textarea, input[type="text"], input[type="password"], input[type="datetime"], input[type="datetime-local"], input[type="date"], input[type="month"], input[type="time"], input[type="week"], input[type="number"], input[type="email"], input[type="url"], input[type="search"], input[type="tel"], input[type="color"], .uneditable-input, select { color: black !important }

Additionally, if you are interested in becoming independent with CSS rules, I would highly recommend the following: https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Please let me know if you need anything else.

Best regards,

Geoff B.

[Geoff B.]

Good evening Hans-Gerd,

My apologies for the delayed response. We have been dealing with a much higher volume of requests than usual.

Thank you for your amazing patience. Everything is now back to normal.

I am really glad you solved the first issue and I would love to help you with the second issue.

With that in mind, I am not sure I am able to see the black color you are referring to.
Could you perhaps provide a screenshot ?

Are we still talking about the Community add section ?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Kelly,

Thank you for your answer.

I apologize for the delay answering. As it turns out, we are experiencing a much larger volume of requests than usual.

Is it possible to mimic either of the attached images from your showcase? (ideally with the image on the left)

The showcase examples are actually using the photo view. Not the list view.
So the easy way to get the almost exact same result would be to use the photo view shortcodes.

But, the attached images are indeed using the list view.
Normally, the layout should look a lot like that by default.

In fact, from what I can see on the home page, http://newsite.colonialchurch.org/, the display is very similar to the attached images (except for your newsletter sidebar).

If you want to remove the sidebar, you can simply experiment with different settings under Events -> Settings -> Display

If you are not talking about the home page, would it be possible to send me a link to the page where you have used the shortcode ?

Best regards,

Geoff B.

[Geoff B.]

Good morning Michael,

Thank you for writing back.

I am sorry for the delay answering. As it turns out, we had a much higher volume of requests than usual.

Here are a few answers to your questions.

But, there was no update or other changes in the theme X in the last month. And till february the photo calendar worked well.

This is a great point.

To make a long story short, many WordPress components (themes, plugins and WordPress itself) rely on similar resources. As you perform upgrades, it is possible that some features break.

This is why it is highly recommended to have a testing/staging copy of your website available.
That way, you can test upgrades and make sure nothing breaks without impacting your real website.

You might want to inquire to your webhost about setting up such an environment.

With that in mind, the last update from the X theme was last December. So it looks like they might need to do that again.

I would suggest contacting the theme authors to let them know about this.

There are 2 other things you could also try (on top of the new CSS suggestion below):

1. Try upgrading to the very latest version of our plugins 4.4.4 and see if that helps
2. Try the very opposite and downgrade our plugins to 4.4.1: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

pasted your code and now the photocalender has a new behavior.
For a second you can see the events than they disappear and you can see a lot of white space – perhaps with the information in it?

You can try adding the following CSS rule to fix that issue.

#tribe-events-photo-events.isotope {
opacity: 1 !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Zach,

Thank you for writing back.
I am sorry for the delay answering, we are experiencing a much higher level of requests than usual.

I am glad you were able to make some progress on the look and feel.
If you are interested in learning a bit more about CSS and how to be autonomous with it, I would recommend reading the following: https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

With that in mind, try adding the following CSS rule to achieve your goal

#tribe-bar-form label {
color: black;
}

#tribe-events-pg-template {
margin-top: 19px !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Author]

Posts