Data collected in ticket fields are not shown for some purchases

[Peter]

Hi there,

I have a ticket which contains some fields and some of the fields are required fields. However, the collected information is not available for some purchases. Please see my attached screenshots.

[Geoff B.]

Good evening Peter and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the attendee information missing on some of your purchases.
I would love to help you with this topic.

Out of curiosity, if you do a test purchase yourself, does the information get captured ?

There are 2 possible causes for this issue:

1. If a customer decides to change the number of tickets while on the cart page.

   This is currently one of the limitations of our plugins. Most customers work around this issue by using the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/cliffordp/66bf05df61ee269c60ff20d6f39e2cab

   This prevents the quantity from being changed while on the cart page

2. Some events have multiple ticket types attached to them.

   If a customer purchases several ticket types of the same event at the same time this can result in loss of attendee info.

   Would it be possible to have a screenshot of your Edit Event screen (including the “Edit ticket” screen(s) ?

   The good news is that a fix for this last glitch is imminent.

Hang in there!

Best regards,

Geoff B.

[Peter]

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[Geoff B.]

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[Geoff B.]

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[Peter]

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[Geoff B.]

Good morning Peter,

Thank you for making the update.
That is a very good point about Event Tickets Plus.

For some reason, it looks like there is a slight glitch that makes the update appear only in the Dashboard and not on the extension page [yoursite.com]/wp-admin/update-core.php

Can you give that a shot ?

Have a good weekend,

Geoff B.

[Nico]

Hi there!

Just wanted to share with you that maintenance release 4.4.5 of our plugins is out, which includes a fix for this issue 🙂

Find out more about the release → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-5-event-tickets-4-4-5-premium-add-ons/

Please update the plugins and let us know if the fix works for your site,
Best,
Nico

[Peter]

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[Geoff B.]

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[Peter]

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[Geoff B.]

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[Nico]

Hi there,

A quick heads-up: we released Event Tickets 4.4.5, addressing the compatibility issues with WooCommerce 3.x. More details on the release → https://theeventscalendar.com/maintenance-release-event-tickets-plus-4-4-5/

If you are still seeing troubles with WooCommerce 3.x please let us know about it,
Cheers,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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