Ticket does not appear on webpage

[Abhimanyu]

Bought Event Ticket Plus just now and installed.

But ticket doesn’t show up on webpage.
http://www.smileasia.org/ticket-smurfs-the-lost-village/

In addition, doesn’t take stock value for any numbers.

My theme is Salient from ThemeNecter.

[Geoff B.]

Good evening Abhimanyu and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the ticket not showing on the webpage.
I would love to help you with this topic.

To help troubleshoot, I have a couple of questions for you:

1. Which version of Salient are you using ?

   If the version is greater than 7.08, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.Please ensure you are using the latest files as found on your actual website.
   This way I will get access to any updates or customizations you might have made.

2. Could you send a screenshot of your Edit Ticket section on your page ?
3. Did you enter a start sale date on your ticket ? If so, the ticket will not appear until that date is met.

Hang in there,
Geoff B.

[Abhimanyu]

Geoff, thanks much for your time.

I could resolve the issue. Found out that the start date was in the future, so the ticket wasn’t showing.

Best

Abhi

[Geoff B.]

Good evening Abhi,

I am super stoked that we could help you out!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

Posts