[Geoff B.]

Hello again Kathleen,

Apparently this one got lost along the way. Our apologies.

Of course, I will answer all of your questions.

Question 1: Recurring Events
You can see multiple dates and multiple prices. I can see from your comment I need to buy Events Calendar Pro to get recurring events. Will those multiple events show up in a drop-down selection list to choose from or do they show up on the calendar as separate events? Or both?

Recurring events show up as separate events in the different views.
They do not show in a drop-down selection in any view (at least for now and without customization).

Question 2: Variable price options
I created an event and then clicked the link to edit in Woocommerce because there was no way to add variable price options in your plugin. I added the attributes and variations there. You can see the screenshot. But in live view, those variations are not showing, only the last one entered. http://animalreiki.bizabuzz.com/event/test-events-1/ To make matters worse, it says it’s FREE in two places, picking up on the fact that I didn’t add a price in the Events admin because I have multiple prices to be entered into Woocommerce.

As stated before, our support of anything beyond simple virtual products is not officially supported.

You might be able to get it up and running, but it will definitely require customization.

As for the word “Free”, this is typically a sign that:

1. There was a WooCommerce ticket with no cost added to the event
2. There is an RSVP ticket present on that event.

In any case, we have several snippets to remove this, including: https://gist.github.com/GeoffEW/a63180206b4ebb3a1f30511228816652

Question 3: Inventory count
Note also I have the option to track inventory unselected, yet in the live view, you can see the quantity of 20. That is because 20 is entered in the Events ticket admin.

I am not quite sure what your question is here. Would you care to expand or better yet, could you share some screenshots ?

Question 4 (bug): Saving an event overwrites Woocommerce product
When I delete quantity 20 in the ticket admin, it erases all the changes I made in Woocommerce, specifically the attributes and variations.

Editing the ticket in the ticket admin does indeed modify the WooCommerce associated product.

Since that product HAS to be a simple virtual product by default, this is why it keeps deleting your variations.

In that post George said, “Our ticketing plugins, Event Tickets and Event Tickets Plus, do offer the ability to have different ticket prices.” But in another thread I found, your team said you don’t do price options.

So which is? Was George referring to something else?

It is a shame that your answer on that specific thread did not make the cut.
But, I will gladly answer this one for you.

George was indeed talking about something else.

You can have different ticket prices, but not via a variable product.

This can be achieved by:

1. Having several simple virtual products tickets on a single event (different ticket types)
2. Using coupon codes or role-based discounts.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Sean,

I will be stepping in this thread in lieu of my colleague Hunter.

First off, I would like to clarify something. So far, this conversation has been about the Filter Bar.

However, based on the following screenshot: https://theeventscalendar.com/content/uploads/2017/03/8381144b02eba428.png , it looks like what you are trying to modify is the Tribe bar (which is completely different than our filter bar plugin and might explain your struggles).

For that purpose, if you simply want to change the placeholder text, you could try my colleague George’s approach: https://theeventscalendar.com/support/forums/topic/change-placeholder-label-in-search-bar/#post-1083178

In order to hide it from the month view, you can simply remove it from month.php as per the themer’s guide instructions. Simply remove this line

tribe_get_template_part( 'modules/bar' );

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning George,

I must say I am surprised that the snippet did not work.
I personally tested it out before sharing it with you.

In any case and to your point, the important thing is to find a solution that works for you.
As you might guess, I share your goal of that happening as quickly as possible.

the language files you are providing, where should be placed?

In /wp-content/plugins/the-events-calendar/lang/ or preferably in wp-content/languages/plugins/ (the latter will make sure you don’t need to do this every time you update the plugin).

You are mentioning a software. What is it and how can we use it?

The free software in question is Poedit (https://poedit.net/) it is also referenced at the bottom of the article I previously shared with you https://theeventscalendar.com/knowledgebase/how-to-override-plugin-language-files/

This software is THE only proper way to modify language files.
If you simply open a language file with a text editor, it will not recompile the .mo file and will not work (which is what I suspect happened in your case).

To simplify:

1. You open your language’s .po file with Poedit
2. You make your changes with it’s interface
3. You save the file
4. You upload both the .po and the .mo files back to /wp-content/plugins/the-events-calendar/lang/ (this location might change if you are translating our Pro add-on language file) or preferably in wp-content/languages/plugins/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Dan and welcome back!

 

Thank you for writing back.

I am super stoked that this fixed your issue. Kudos!

To answer your other question, what is probably going on is that the other themes you are using have some level of customization of our Submit event page.

Most likely, these customizations (found under the /tribe-events/ folder of each theme) sound like they need updating to work with the latest versions of our plugins.

A quick test, in each of these themes would be to temporarily rename that folder to /z_tribe-events/

In other words, the dropdown should not be there at all, unless there is traces of older versions of our the Events Calendar Pro plugin in the /tribe-events/ folder.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Best regards,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Ioannis,

Thank you for writing back.

I scan the QR code (via mobile — QR Reader version 5.5.2 iPhone5 by TapMedia LTD) while being logged in WordPress (Safari Web Browser iPhone),the ticket is not checked in and generates a url by opening it in a new tab.

Although I am not familiar with this specific QR code app, in my experience, being logged-in on Safari is completely separate than being logged-in the QR code app’s web browser.

In other words, I recommend trying to login the QR code app’s browser directly and seeing if that helps.

Secondly, in case you are not aware of it, we do not fully support Event Tickets Plus integration with WPML yet: https://theeventscalendar.com/knowledgebase/wpml-support/

This feature is scheduled to be release later this year. Initially we planned for spring, but there might be some pushback.

In the meantime, you could get it to partially work, but this is unsupported.

To achieve that, you will need:

1. WooCommerce multilingual
2. Some manual intervention

After creating the ticket AND saving the event, head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Using the button that forces language assignment to items (which is what is creating the issue). This can also be accomplished by deactivating and reactivating WPML.

Your ticket will now magically appear.

The only downside is that the tickets you create in other languages are not really translations of the initial ticket. They are completely independent new tickets.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Tasha and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

As it turns out, we have a built-in option just for that purpose.
Check it out: https://theeventscalendar.com/knowledgebase/moving-rsvp-ticket-forms/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Javier and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your question.

Can someone purchase tickets directly from the calendar?

Absolutely.

For that, you will need:

1. Our free Event Tickets plugin
2. A copy of our Event Tickets Plus premium add-on: https://theeventscalendar.com/product/wordpress-event-tickets-plus/
3. WooCommerce

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Patricia and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the photo view disappearing on you. Yikes!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Simon and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe you might be interested in the following blog post: https://theeventscalendar.com/the-trouble-with-excerpts/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening @bright and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Can I integrate a payment portal that will accept local bank debit card as a form of payment?

The short answer is yes.

To achieve this, you will need:

1. Our free Event Tickets plugin
2. A copy of our Event Tickets Plus premium add-on: https://theeventscalendar.com/product/wordpress-event-tickets-plus/
3. WooCommerce
4. A payment gateway that supports local bank debit cards AND is supported by WooCommerce: https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/

   Depending on where you are in the world, the appropriate gateway may vary.
   For example, in North America, Moneris would be one of the gateways that can allow that.

Depending on your needs, you could even integrate with a physical card reader and POS for WooCommerce.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Karri and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Since there are several classes to each column, I just want to confirm that you are indeed talking about the .column class specifically (e.g.:.tribe-events-grid .tribe-grid-content-wrap .column)  ?

In any case, your point is taken. I will relay this information along.

Best regards,

Geoff B.

[Geoff B.]

Good evening Adam and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Can you confirm the following that should I upgrade to the pro version:
– I am able to set the start numbers of individual tickets. Ultimately I want the tickets to start at 1, run sequentially and finish at eg.. 500 (legal requirement to start at 1)

While using Event Tickets Plus, the default behaviour is for ticket numbers to be sequential and run with the following format eventname-X or sku-X (e.g. nameofmyevent-1, nameofmyevent-2, nameofmyevent-3, etc..): https://theeventscalendar.com/product/wordpress-event-tickets-plus/

The good news is that you could totally:

1. Control that via the ticket SKU if you use WooCommerce
2. Customize that behaviour if you wanted to.

You might want to read our Themer’s guide to get a sense of how that works.

– I want to run multiple tickets/events and want each of to start at 1, run sequentially and finish at eg.. 500 (legal requirement to start at 1)

The tickets will start at 1, especially if you are using ticket SKU with WooCommerce.

Technically putting a stock of 500 on your tickets should handle the upper limit.
However, that might not be true if you refund or cancel tickets.

In any case, you could probably add a WooCommerce filter for that.

 

– If I am able to prefix the ticket numbers eg.. ABC-(ticket number)

Yes, this is possible with WooCommerce with the ticket SKU (A unique identifying code for each ticket type you’re selling)

– I want to sell the tickets rather than RSVP via woocommerce / stripe, I’m assuming this is built in functionality.

Yes Event Tickets Plus integrates perfectly with WooCommerce (but not yet WooCommerce 3 – which just came out, at the time of writing).

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Michelle,

I am super stoked that this worked for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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