Qr code scanning does not work properly

[Ioannis Alkis]

I have installed Event Ticket Plus plugin (and also WooCommerce).After scanning the QR code of a ticket, the ticket is not checked in .We would like check in the ticket (automatically) after scanning the QR code.Are there any solutions?

[Geoff B.]

Good evening Ioannis and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the QR code scanning issues you are facing.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, can you make sure that you are logged-in to your WordPress website while using the QR scanner app ?

This is required, otherwise the scanner app only redirects you to that event’s page.

Let me know if that helps.

Have a great day!

Geoff B.

[Ioannis Alkis]

This reply is private.

[Geoff B.]

Good evening Ioannis,

Thank you for writing back.

I scan the QR code (via mobile — QR Reader version 5.5.2 iPhone5 by TapMedia LTD) while being logged in WordPress (Safari Web Browser iPhone),the ticket is not checked in and generates a url by opening it in a new tab.

Although I am not familiar with this specific QR code app, in my experience, being logged-in on Safari is completely separate than being logged-in the QR code app’s web browser.

In other words, I recommend trying to login the QR code app’s browser directly and seeing if that helps.

Secondly, in case you are not aware of it, we do not fully support Event Tickets Plus integration with WPML yet: https://theeventscalendar.com/knowledgebase/wpml-support/

This feature is scheduled to be release later this year. Initially we planned for spring, but there might be some pushback.

In the meantime, you could get it to partially work, but this is unsupported.

To achieve that, you will need:

1. WooCommerce multilingual
2. Some manual intervention

After creating the ticket AND saving the event, head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Using the button that forces language assignment to items (which is what is creating the issue). This can also be accomplished by deactivating and reactivating WPML.

Your ticket will now magically appear.

The only downside is that the tickets you create in other languages are not really translations of the initial ticket. They are completely independent new tickets.

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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