[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Barry,

Thank you for writing back.
I must say this is quite odd.

In case that helps, there are 3 things I would recommend looking into:

1. Please update to the latest version of the Events Calendar Pro 4.4.13
2. Please update to the latest version of Filter Bar 4.4.3
3. It looks like your PHP max_execution_time = -1 (that is normally 30 or 300)

Aside from that, I am thinking perhaps this a conflict.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, I would advise m<span style=”font-family: inherit; font-size: 0.875rem;”>aking a backup of your database.</span>

Let me know how that goes.

Geoff B.

[Geoff B.]

Good evening François,

Thank you for writing back.

Sorry about the confusion here. Let me try to clarify.

Our calendar is not an actual page. But it does live in a specific URL of your site.
That URL is set by the slugs you choose under Events -> Settings -> General.

It is very important that you do not create an actual page because the calendar needs complete exclusivity of that URL.

So in short, you will need to add a “custom link” to your menu and use the URL found under Events -> Settings -> General. You can use a specific view if you wish to: https://theeventscalendar.com/knowledgebase/linking-to-specific-event-views/

If you absolutely need to use a “real page”, you will need to grab a copy of our the Events Calendar Pro premium add-on which features full view shortcodes: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Martin,

Thank you for writing back.

To answer your follow-up question, we do not support variable products for now.

However, there are a few ways you could work around this:

1. Add “tickets” to the event that are for these options. For example, you could have a “ticket” that reads “Dinner”.
2. You could use one of the many “Upsell” WooCommerce plugins out there and tie them to the event (e.g.: https://woocommerce.com/products/cart-add-ons/?_ga=2.65393262.1134496507.1499152648-2122834709.1498759352_)
3. There are also some WooCommerce plugins that lets you add product options

I guess in the end, you will need to try a few out to see which approach you like best.

That being said, we do offer a 30 day full refund policy. So that should give you enough time to do those tests.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Markus,

Perhaps you will want to take a look at this one: https://wordpress.org/plugins/multi-rating/

It looks like its Pro version can integrate with WordPress’ comment system.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Paula,

I am sorry to hear that none of the solutions provided previously is cutting it so far 🙁
I totally understand the importance of this situation.

This is why I will ask for a few extra pairs of expert eyes on this one.

In the meantime,

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!

Geoff B.

[Geoff B.]

Good evening Adam and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Typically the easiest way to handle this is through the options found under Events -> Settings -> Tickets. This lets you play with the ticket placement.

Another option would be to create a custom view. You might want to read our Themer’s guide to get a sense of how that works.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Susan and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

You can absolutely change that string which resides in the Events Calendar’s language files.
The simplest approach is the one found in this article: https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

After editing, apply the snippet in the functions.php file of your theme (without the PHP tag at the top).

As for your CSS class comment, that is a good catch. I am not sure if this was indeed intentional.
I will ask the coding team.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Dan and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I believe the closest thing we have to what you are looking for is either Event Tickets or Event Tickets Plus.

These allow you to add tickets to your events (which I guess could serve as bookings).
The difference between the free version and the premium add-on is mainly in the features.

Since you are looking for the ability to confirm and reject bookings, I believe you will need Event Tickets Plus. While integrating with WooCommerce, that will send emails to the person every time there is a status change on their “order”.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Francois and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Can you setup an event that people must RSVP for it?

To set up events with RSVP capabilities, all you need is our Event Tickets plugin: https://theeventscalendar.com/product/wordpress-event-tickets/

You can still add the Events Calendar Pro in the mix, but you do not need it for that specific feature.

Can you include only specific people (registered and non-registered users) that should RSVP for an event?

If I understand correctly what you are trying to do, you want to make sure only certain people RSVP for an event. In other words, the “general public” should not be able to do so.

I also assume that this list would change from one event to the next.

The easiest way to do this would be to password-protect the event page and communicate that password only to these users.

However, in order to achieve that, you will probably need to do a bit of a template (view) customization. You might want to read our Themer’s guide to get a sense of how that works.

Basically, by default, the ticket part of our events is not impacted by the default password protect WordPress setting. But, tweaking our view and perhaps using the help of a plugin should enable you to achieve this goal.

Here is a related thread to get you started: https://theeventscalendar.com/support/forums/topic/password-protect-just-the-ticket-sales-option-not-the-whole-event/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Ana and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

We do not have a trial license program in place, but we do have a 30 day full refund policy that lets you figure out if our plugins work for you: https://theeventscalendar.com/knowledgebase/refund-policy/

We sincerely hope they do.

As a side note, you might be interested to apply to our nonprofit program that offers the Events Calendar Pro and Event Tickets Plus licenses: https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations/

Just to clarify, that program does not include Event Aggregator.

Hit us up if you have any questions or need help.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Toshihiro,

I am super stoked to hear that!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Andrei,

I totally understand how this can be frustrating.
Please know that we do share your goal: get things working as quickly as possible.

To achieve that goal (depending on the cause of the issue), it might require a bit of back and forth.

Please bear with us as we work together on this.
For now, I am glad you are making some progress.

Just to clarify, we do try to be as compatible as possible with every plugin and theme out there. Most of the time we do succeed at achieving exactly that goal.

However, as you have experienced, sometimes that requires a bit of tweaking to happen properly. This is because there can be competing code at play.

In your specific situation, it sounds like there is some code in your WordPress theme that is trying to override ALL WooCommerce behaviours for the add to cart functionality.

You can see that by temporarily reverting back to a default WordPress theme such as twenty-sixteen.

On my end, renaming the /woocommerce/ folder of your theme temporarily to something like /z_woocommerce/ absolutely fixed the issue.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

As a first troubleshooting step, could you also please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Hang in there!

Geoff B.

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