Fields not showing

[machedon]

Hello,

Sorry for getting back so late, but I’ve been out for a while. So the issues mentioned HERE are still not solved.
Please activate the private thingy so I can eventually send you the system info and theme zip.

Thanks

[machedon]

This reply is private.

[Geoff B.]

Hello again Andrei,

Thank you for following up.
Yes, your message is indeed private.

Thank to your theme files, I was able to reproduce the issue on my end.

The issue is related to the following message.

Your theme (XSport) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

Basically, your theme contains WooCommerce customizations that need to be reviewed or updated.

You can check that out for yourself.
If you rename the /woocommerce/ folder of your theme temporarily to something like /z_woocommerce/, the issue (and the message) will disappear.

Alternatively, you could contact the theme author to see if there is not an update available.

Let me know if that helps.

Have a great day!

Geoff B.

 

[machedon]

Hi Geof,

I updated the theme to the latest recommended by the seller. Most of the issues with wocommerce were solved but the event tickets plus is still not working, so I am starting to feel I spent some money in vain and I am spending more time typing to you guys than if I would have set up a form with a Paypal button on it which by the way would have been free of charge.
I also took your advice and renamed the woocommerce folder, indeed it made that message to dissapear but still the function I paid for is not working as it should. The thing is I already have more than half of the slots filled and I am holding them from paying cuz I want them to fill the fields nicely and professionally but it ain’t working.

So anything else to make it work?

Thanks

[Geoff B.]

Good evening Andrei,

I totally understand how this can be frustrating.
Please know that we do share your goal: get things working as quickly as possible.

To achieve that goal (depending on the cause of the issue), it might require a bit of back and forth.

Please bear with us as we work together on this.
For now, I am glad you are making some progress.

Just to clarify, we do try to be as compatible as possible with every plugin and theme out there. Most of the time we do succeed at achieving exactly that goal.

However, as you have experienced, sometimes that requires a bit of tweaking to happen properly. This is because there can be competing code at play.

In your specific situation, it sounds like there is some code in your WordPress theme that is trying to override ALL WooCommerce behaviours for the add to cart functionality.

You can see that by temporarily reverting back to a default WordPress theme such as twenty-sixteen.

On my end, renaming the /woocommerce/ folder of your theme temporarily to something like /z_woocommerce/ absolutely fixed the issue.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

As a first troubleshooting step, could you also please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Hang in there!

Geoff B.

[machedon]

This reply is private.

[Geoff B.]

This reply is private.

[machedon]

This reply is private.

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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