[Geoff B.]

Good evening Vladimir and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the days and months not being translated.
I would love to help you with this topic.

When translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
3. The strings are translated, but are considered “fuzzy”

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

In the last case, you will need to make them “unfuzzy” using Poedit.

But, in your case, it is also possible that the issue lies with WordPress language files (as opposed to ours). This is because things translation for months and days can sometimes come from WordPress core’s language files.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Carole and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I thought once I loaded this expanded service I would have more than the RSVP option–but I don’t.

Actually, you still can more than the RSVP option. For that purpose, you will need to make sure something like WooCommerce is installed.

I would like that “free” to change to “See Pricing” or just say “varies.”

This can be accomplished via some code snippets.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/andrasguseo/29903a974cb84060957881c17613c278

This will let you change the texts.

Another approach would be to use the following snippet: https://gist.github.com/GeoffEW/a63180206b4ebb3a1f30511228816652

This will force the Cost field to appear in the event and display that value instead of “free”

We do not have an easy approach created to allow people to finish payments via phone support.

Using something like WooCommerce could help you work around that.
I would recommend reading the following article: https://raison.co/woocommerce-phone-orders/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Dan-cer and welcome back!

Thank you for reaching out to us.

As you have found out, the single event embedding has 2 forms for the time being:

1. https://theeventscalendar.com/knowledgebase/embedding-single-events-tribe_event_inline-shortcode/
2. Simply pasting the event URL in the Visual editor uses Oembed’s default behaviour.

I do see how what you suggested would be a very cool feature though.

You could suggest it in our User Voice forum. That way other customers can vote for it!

I am pretty sure, you could extend the plugin’s default behaviour, but that would definitely involve some customization for the time being.

If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.

Best regards,

Geoff B.

[Geoff B.]

Good evening and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the refund request taking longer than expected to process.
I would love to help you with this topic.

I have checked this specific refund request and it looks like the refund is currently processing correctly.

It might take 5 – 10 days from now according to what I have observed as far as Paypal delays are concerned.

Hang in there!

Geoff B.

[Geoff B.]

Good evening Alyson and welcome back!

Thank you for reaching out to us.

You can accomplish this via CSS.
There might be some tweaking required to meet your needs, but this should get you well underway.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox: https://gist.github.com/GeoffEW/badc00e12c439fb2bd8c050b98b481a2

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Silva and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the ticket not displaying on the page.
I would love to help you with this topic.

What is going on is that you have defined a start sale date for the ticket.

The way our plugin works is that the ticket will not appear until the start sale date is met.
You can test that by removing the ticket start sale date completely.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Rosanne and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have faced while importing event using CSV files.
I would love to help you with this topic.

Ideally, I would need to have a copy of one of your .csv files to be sure, but it sounds like there might be a date format issue at play here. Would you mind sharing that ?

Additionally, if you have not already done so, I would highly recommend reading the following and sticking to the sample file’s format as closely as possible:

1. https://theeventscalendar.com/knowledgebase/importing-data-from-a-csv-file/
2. https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Lou and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the monthly navigation.
I would love to help you with this topic.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[Geoff B.]

Good evening Miguel and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The short answer is yes.
Community Tickets extends Event Tickets Plus+, it does not replace it.

The complete requirement is:

1. the Events Calendar
2. Event Tickets
3. Event Tickets Plus
4. Community Events
5. Community Tickets

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Mary,

I am glad this was helpful to you.

You can control if event tickets are displayed in the WooCommerce shop or not using a few methods:

1. Editing each ticket’s catalog visibility in WooCommerce. By default the visibility should be set to “hidden” if I am not mistaking.
2. Using a snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/dc504166ac629c226fa9b1f8988bf082

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Arthur,

We absolutely will. We can’t wait to squash that bug ourselves.

If you have the time, another approach that might work would be to downgrade our plugins (at least to the previous version): https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Typically, this approach will let you find a version where this issue was not present.
It is usually recommended to test this out in a staging/testing environment.

Hang in there!

Geoff B.

[Geoff B.]

Good evening Carole,

Thank you for writing back.
I am super stoked that you were able to figure things out.

Kudos! And thank you for sharing your solution.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening Rainer,

I am super glad this fixed your issue.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

This issue is usually caused by plugins that add extra admin columns (such as Yoast SEO).
What is going on is that when the number of columns increases, there is no longer enough space for the display.

As a result, the columns get squashed and display is unflattering.

The solution is simply to deactivate a couple of display columns using screen options (see screenshot) while you are in the events list view

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Lindsey and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The short answer is that there is no built-in feature to add extra charges.

However, since we hand over all of the transactional aspect of things to WooCommerce, this means that you can add such fees by using a third-party WooCommerce plugin.

There are quite a few out there, so you will have to do a bit of research.
But here is an example: https://wordpress.org/plugins/woocommerce-product-fees/

Let me know if that helps.

Have a great day!

Geoff B.

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