[Geoff B.]

Good afternoon Mitchell and welcome back!

Thank you for reaching out to us.

Kudos on fixing this one!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good morning Jacob and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

if it is possible to make a ticket and allow extra’s to be choosen and charged.

Event Tickets Plus provides you with the ability for additional registration fields (attendee information), but does not offer the ability to add extras for now.

The good news is that this is most likely possible since Event Tickets Plus lets WooCommerce handle all of the transactional aspect of things.

Tickets are literally simple virtual products (with some extra rules for safety purposes).

This means that you should be able to integrate it with a third-party WooCommerce plugin that lets you add extras. It might require a tad of tweaking (depending on the chosen plugin), but it is certainly feasible.

You can even use the upsell functionality of WooCommerce.

Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Alyson and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The short answer is that Event Tickets Plus actually hands over all of the transactional aspect of things to WooCommerce.

As such, tickets are really simple virtual products.

The good news is that this means that there should not be any compatibility issues between WooCommerce subscriptions and Event Tickets Plus.

However, your need (provide different prices based on the Groups a user is part of) should be easy to handle via a third-party WooCommerce plugin (e.g.: https://codecanyon.net/item/woocommerce-group-pricing/6806416)

This works because WooCommerce subscriptions works with the Groups plugin and lets you decide which group(s) any subscription holder is a part of.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Lisa and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the emails looking wonky on your installation.
I would love to help you with this topic.

The good news is that normally the tickets should look great. So let’s find out what is going on and fix it.

I would recommend this approach over trying to customize the plugin’s behaviour (sending each ticket in a separate email).

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Finally, would it be possible to get some screenshots of what the emails look like at this point on your end ?

Hang in there!

Geoff B.

[Geoff B.]

Good morning Christine and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issue you are facing with the redirection plugin while trying to click on “find our more”.
I would love to help you with this topic.

The first thing I would recommend would be to take a look at the redirection rules in the plugin’s page (/wp-admin/tools.php?page=redirection.php).

As you might know, our plugins rely heavily on redirections to operate properly.
It is possible that somehow some of undesirable rules are getting added to the list.

Secondly, I just tried to replicate this on my installation but was not able to for now.
Could you expand a bit on your specific situation:

1. Is this for new events as you create them or with previously existing events ?
2. Is this from a normal view (month, list) or from the “See all” recurring events list ?
3. Could you provide me with an example on your site ?
4. Does the issue persist with a default WordPress theme such as twenty-sixteen ?

Hang in there!

Geoff B.

[Geoff B.]

Good morning Tina and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

The short answer is yes. You can change the look of pretty much anything 🙂

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-tickets .woocommerce .quantity input {
font-size: 24px !important;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Marcus and welcome back!

Thank you for reaching out to us.

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

I would love to help you with this topic.

1. I want to change the input in community events to be in 24hr format, not Am/Pm since we dont use this format in my coutry. Is it possible to do this? The general option i wordpress in 24hr format but the input field still shows am/pm for some reason.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/andrasguseo/77073707356b4e9bc55e23bb7ebd67bc#file-ce-temp-timepicker-fix-php

2. In what file do I change “All Day Event”?

You would need to change that in the Events Calendar (/wp-content/plugins/the-events-calendar/lang/) AND in the Events Calendar Pro’s language files (/wp-content/plugins/events-calendar-pro/lang/)

I highly recommend reading the 3 following articles on translation:

• https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/
• https://theeventscalendar.com/knowledgebase/how-to-override-plugin-language-files/
• https://theeventscalendar.com/knowledgebase/incomplete-translations/

If that is too involved, you could also try You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top), after some editing for the strings you want to change: https://gist.github.com/andrasguseo/29903a974cb84060957881c17613c278

3. In what file do I change the phrase “Create or find”?

This last string is found in the Events Calendar (free)’s language files (/wp-content/plugins/the-events-calendar/lang/)

It looks like this “Create or Find %s”.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Jilisa and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

I am super stoked to hear that this worked for you.
I will make sure I pass the information along to my colleague Caroline.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon Marlo,

I am super stoked to hear that.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Michael,

First off, thank you for the taking the time to provide us with such constructive feedback.
I am glad my workaround did the trick for you.

1. I will absolutely bring your points to the i18n team in order to improve our WPML documentation
2. I will bring this up during our weekly team meeting to see how what our options are both for the email replies.

   As a side note, whenever interacting in a forum interface, I highly recommend using logging in with your browser to interact (aka clicking on the link). This is true for most forums.

3. That is an excellent point.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Craig and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Would Events Tickets Plus allow us to collect this information

Absolutely.
You can define as many attendee data fields as you desire for each ticket purchased.

have it sent to admins

This will mostly depend on your WooCommerce email settings.

The good news is that whatever your situation is, there is probably a snippet available to do that or a plugin like Better WordPress notifications.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Alexandre and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

want to make sure that i will be able to use it in France, in Europe, all over the world? Are there some restrictions? Do you guarantee full compatibility I guess so?

As far as we know, you should be able to use our plugins all over the world.
You will simply need to make sure you adhere to the regulations in place in the country of your company’s headquarters.

For instance, I believe that in France you need to abide by VAT taxes rules: https://theeventscalendar.com/knowledgebase/woocommerce-and-vat-taxes/

Most of our users choose WooCommerce as a solution for this (which integrates perfectly with our Event Tickets Plus plugin). Mostly because it lets you deal with different taxes, shipping and such.

In short we hand over all of the transactional aspect of things to WooCommerce.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Craig and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

This can be achieved via a code snippet.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/niconerd/466453697713a569dcc97d924340fa01#file-tribe_limit_tickets-php

Of course, you will need to tweak the allowed values.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Doron,

Hit us up when you can.

I am glad you like Local, it’s really awesome.

Hang in there!

Geoff B.

[Geoff B.]

Good evening Michael,

I believe this is an indirect result of when we hit “translate independently”.
The good news is that I believe I have a workaround for you.

Adding the recurrence rules manually will also work by the way.

In the translated event, head over to the Multilingual language setup section.

As it turns out, doing that seems to fix the issue.
From that point on you only need to update the dates in the event in the original language.

Let me know how that goes.

Best regards,
Geoff B

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