Event Ticket Email Issue

[Lisa]

Hi,
I have set up the tickets and events, when a customer selects more that one ticket the ticket email the customer receives is looking wrong.
The email template seems to duplicate as if it is sending two emails for each event but throwing it all in the same email making it long and text/image repeat within the same email.
Is there a way to send each ticket in a separate email or not duplicate the entire template per ticket?

Thanks!

[Geoff B.]

Good morning Lisa and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the emails looking wonky on your installation.
I would love to help you with this topic.

The good news is that normally the tickets should look great. So let’s find out what is going on and fix it.

I would recommend this approach over trying to customize the plugin’s behaviour (sending each ticket in a separate email).

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Finally, would it be possible to get some screenshots of what the emails look like at this point on your end ?

Hang in there!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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