[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Zach and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Wondering if you think the plugin could be extended to create unique calendars for individual users.

There are a couple of ways to approach this.
The two more popular ones are:

1. Using Community Events. That will let each of your registered users get it’s own calendar. You can even approve events they submit should you want to. https://theeventscalendar.com/product/wordpress-community-events/
2. Implementing some of the concepts of a Members only calendar https://theeventscalendar.com/knowledgebase/making-members-calendar/

 these calendars would also need to be dynamic… ie a user signs up and we create a calendar based upon a pre-designed pattern/path/etc.

That is probably the part that would require customization.

You can read about that here: https://theeventscalendar.com/customizations/

I would specifically recommend to read our Themer’s guide to get a sense of how that works.

If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.

Best regards,

Geoff B.

[Geoff B.]

Good evening Steven and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

In order to gain full power on your site’s look and feel, I would highly recommend reading the following articles:

• https://theeventscalendar.com/knowledgebase/wordpress-customizer/
• https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/
• https://theeventscalendar.com/knowledgebase/changing-fonts-and-colours/
• https://theeventscalendar.com/knowledgebase/styling-events-widgets/

Simply put, if you want to use custom font sizes specifically for the home page, all you need to do is:

1. Start your CSS rule with the .home CSS class
2. Make sure you add “!important” at the end of your specific font-size.

I would be glad to provide you with more specific CSS rules if you implement it on the home page.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Paul and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

As we have migrated hosting we don’t have access to the linked login / account.

I am not sure if that means that you no longer have access to the email accounts tied to that hosting or not.

Whatever the case, you have a couple of options handy (depending on your precise situation):

1. Log in straight into your the Events Calendar account here: https://theeventscalendar.com/my-account/. From there you can even disconnect your licenses from any previous installs
2. If your licenses are expired, you could simply purchase them from a brand spanking  new account. This way you get to start fresh.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening James and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the event series option not working properly on your site.
I would love to help you with this topic.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[Geoff B.]

Good evening Kristy and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the month view not working properly.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if that helps ?

Finally, could you walk over to Events -> Settings -> Display and hit the save button there ?

Hang in there!

Geoff B.

[Geoff B.]

Good evening Crystal and Pete and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

in a folder named tribe-events (wp-content/mytheme/tribe-events/pro/widgets/modules/) but it is not loading. Any pointers?

Normally, you should still be able to do that.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!

Geoff B.

[Geoff B.]

Good evening and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

What is going on is that there are more columns than usual on that specific wp-admin screen.
The good news is that this is easy to fix via the Screen Options menu (top right of your wp-admin screen).

Simply uncheck a few boxes and your events admin view should return to normal.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Bob and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

There are a few ways to achieve that:

1. You can use CSS here again to limit display
2. You could use a widget shortcode https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/ with the right parameters to be extra specific as to how many events you want in the widget (usually through the list widget)
3. You could use a special event category for events showing on the home page to hand-pick the events manually
4. You could modify any of the widget views to your liking. You might want to read our Themer’s guide to get a sense of how that works.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Bob and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

The simplest way to achieve that is with CSS.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.single-tribe_events .tribe-events-event-image {
display: none !important;
}

You could also simply modify the single event page template to your liking. You might want to read our Themer’s guide to get a sense of how that works.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening John,

Thanks so much for getting in touch!

I’m afraid that we’re not equipped to provide technical support for Event Tickets users here in our pre-sales forum.

But, the good news is that you are still welcome to consult this forum and all our premium forums to your liking and browse it for solutions, snippets and tutorials.

We’d be more than happy to assist you at one of the following locations:

• On the WordPress.org support forum for Event Tickets.
• If you’re a current premium license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

With that in mind most error 500 messages can be fixed by one of the following: http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

By the sound of it, it looks like there might also be some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

<span style=”font-size: 0.875rem;”>Hope this helps,</span>

<span style=”font-size: 0.875rem;”>Geoff B.</span>

[Geoff B.]

Good evening Spencer and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

But before I do that, it seems that you are using Yoast.
I would highly recommend reading and applying the following: https://theeventscalendar.com/knowledgebase/titles-in-yoast-seo/

How do I make the styling on this page the default for the rest of the site?

What is going on is that the calendar uses WordPress archives (as opposed to real pages).

Depending on your exact setup, you might want to play with the Events Template setting under Events -> Settings -> Display.

If that does not help, you have the following options available:

1. Create a page template to use for the calendar that includes the exact same footer and header as on normal pages. Select that Events Template under Events -> Settings -> Display
2. Customize our calendar views to add the exact same footer and header. You might want to read our Themer’s guide to get a sense of how that works.
3. Use a real normal page in combination with our the Events Calendar Pro full view shortcodes. That way the calendar is displayed on a real page: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Claudia and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the 404 messages you have bumped into.
I would love to help you with this topic.

Sometimes this can happen after an upgrade ( WordPress , a plugin, etc..).
If that ever happens to you again, here are the most common solutions: https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Mike and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Unless you are really comfortable with partial Database exports, domain name find & replace + path replacement, you are much better off using our Event Aggregator service which offers an import from URL option.

You can read about that here: https://theeventscalendar.com/product/event-aggregator/

Best regards,

Geoff B.

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