License key renewal, linked account belongs to previous host

[Paul Harrison]

Hi team,
We need to renew:
– The Events Calendar PRO; and
– The Events Calendar: Community Events

As we have migrated hosting we don’t have access to the linked login / account.
What is the best action to renew the licenses?

Thanks – Paul

[Geoff B.]

Good evening Paul and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

As we have migrated hosting we don’t have access to the linked login / account.

I am not sure if that means that you no longer have access to the email accounts tied to that hosting or not.

Whatever the case, you have a couple of options handy (depending on your precise situation):

1. Log in straight into your the Events Calendar account here: https://theeventscalendar.com/my-account/. From there you can even disconnect your licenses from any previous installs
2. If your licenses are expired, you could simply purchase them from a brand spanking  new account. This way you get to start fresh.

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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