Event Ticket receiving an http error 500 when confirming the rsvp.

[John Ingebrigtson]

I just updated The Event Calendar this morning to 4.5.12.3 and since this update the Event Ticket system errors on the server 500 when confirming the rsvp. This only happens when a person registers for the event as a guest. When I am logged in as an admin I can rsvp users.

[Geoff B.]

Good evening John,

Thanks so much for getting in touch!

I’m afraid that we’re not equipped to provide technical support for Event Tickets users here in our pre-sales forum.

But, the good news is that you are still welcome to consult this forum and all our premium forums to your liking and browse it for solutions, snippets and tutorials.

We’d be more than happy to assist you at one of the following locations:

• On the WordPress.org support forum for Event Tickets.
• If you’re a current premium license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

With that in mind most error 500 messages can be fixed by one of the following: http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

By the sound of it, it looks like there might also be some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

<span style=”font-size: 0.875rem;”>Hope this helps,</span>

<span style=”font-size: 0.875rem;”>Geoff B.</span>

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts