[Geoff B.]

Good morning Carla and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the 404 error message you are dealing with.
I would love to help you with this topic.

I would recommend trying out the solutions found here: https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

With that in mind, I am a bit concerned since the latest version of the Events Calendar Pro is actually 4.4.17 . It is very important to have “matching versions” (released at around the same time) for things to go smoothly.

You can always grab the latest copy here: https://theeventscalendar.com/my-account/downloads/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Oscar and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the translations missing from that part of your calendar.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, this list is not typically a feature that is built-in with our plugins.
I am pretty sure this comes from a customization within your WordPress theme.

It is possible that the customization did not take translation into account. Without seeing the code, it is a bit hard to say.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Finally, when it comes to translation of months, there are are 3 possible sources:

1. the Events Calendar language files
2. the Events Calendar Pro language files
3. WordPress language files

As you can guess, the translations should be present in each of these locations for things to go smoothly.

Best regards,

Geoff B.

[Geoff B.]

Hey Mike,

I am super stoked that this works for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good afternoon Amanda and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I was curious if there was a shortcode for the calendar that allows me to add the calendar to already created pages in our site?

Absolutely. You can do precisely that (and much more) with the Events Calendar Pro: https://theeventscalendar.com/product/wordpress-events-calendar-pro/

See for yourself:

1. https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/
2. https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

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[Geoff B.]

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[Geoff B.]

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[Geoff B.]

Good afternoon Glenn and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the global stock option not showing up.
I would love to help you with this topic.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[Geoff B.]

Good afternoon Leeann and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about that massive amount of spam. Yikes!
I would love to help you with this topic.

I went ahead and visited your Community Add event link which is protected by a login screen (great!).

If you are being spammed, I am assuming that somehow, the spammers have figured out a way to create a WordPress user account on your site and circumvent the Captcha you have in place.

To address that, there are a couple of things I would recommend:

1. Install a plugin such as Theme my login: https://wordpress.org/plugins/theme-my-login/ . That will provide you with more control over the login and account creation process (adding a hurdle), provided you configure it accordingly
2. Install a security plugin (iThemes security and Wordfence are popular choices). This will let you control users from official blacklists as well as prevent spammers from using scripts to try to create users.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Narmata and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the 404 messages you have been experiencing.
I would love to help you with this topic.

There are a couple of ways to solve this type of issue, but the simplest is typically to simply re-save your permalinks in wp-admin.

With that in mind, I am noticing that in spite your update, it looks like you are still using a very outdated version of the Events Calendar Pro and Community Events (which should be at 4.4.17 and 4.5.5 respectively).

This important because our plugins are meant to operate smoothly only with matching versions of our other plugins (released around the same time). When that is not the case, problems can ensue.

If the updating process to the above mentioned version is not a possibility, here is my recommendation:

1. Make a quick database backup (mostly a precaution, normally not necessary)
2. Deactivate and Delete both the Events Calendar Pro and Community Events manually
3. Head out to https://theeventscalendar.com/my-account/downloads/ and grab the latest version of both of these plugins
4. Install them using WordPress’ “Add plugin” interface
5. Activate them
6. Re-save your permalinks.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Sarah and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

There are 2 ways to go about this:

1. You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/elimn/565e4768163f72fbcea0402ea9636e2d#file-tribe_events_output_cta-php

   Make sure you adapt this snippet for photo view as it is meant for list view.

2. Create a custom photo view template. You can literally steal the code from the list view (in the list view template – which contains such a button by default now) and add it to your custom photo view template.

   You might want to read our Themer’s guide to get a sense of how that works.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Mike and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.

With that in mind, you basically have 2 options to achieve this:

1. Apply new rules to the wootickets-send-tickets-email  function. You can look that up in /event-tickets-plus/src/Tribe/Commerce/WooCommerce/Email.php
2. Use our built-in resend button straight from the order itself (order actions > Resend ticket)

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Lucy and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

If I want to expand to business within the first year is it possible to pay the difference to expand to the business 3 site version?

Absolutely, there is always an upgrade path available.
You will be able to see this from your License key menu https://theeventscalendar.com/license-keys/

Also is the going to be an annual fee? If I don’t renew it what happens?

Yes. The license is valid for 1 year of updates and premium support forum access.

After that year, your plugin will continue to work.
However, it must be paired with a matching version of our other plugins (released around the same time).

That also holds true of the WordPress version (although, this can last substantially longer).

In other words, if you choose not to renews, you might have to “freeze” your the Events Calendar plugins version (and potentially WordPress as well).

Best regards,

Geoff B.

 

[Geoff B.]

Good afternoon Rafael and welcome to the Events Calendar Support forum!

Thanks so much for getting in touch!

I’m afraid that we’re not equipped to provide technical support for the Events Calendar Pro users here in our pre-sales forum.

We’d be more than happy to assist you in the the Events Calendar Pro forum: https://theeventscalendar.com/support/forums/forum/events/events-calendar-pro/

Since you are a current premium license holder for one of our premium offerings, please <u>log in to your account</u><span style=”font-family: inherit; font-size: 0.875rem;”> before you head there.</span>

As a first troubleshooting step, please make sure to provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Bill,

I am super stoked that this helped you out!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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