Good afternoon Rafael and welcome to the Events Calendar Support forum!
Thanks so much for getting in touch!
I’m afraid that we’re not equipped to provide technical support for the Events Calendar Pro users here in our pre-sales forum.
We’d be more than happy to assist you in the the Events Calendar Pro forum: https://theeventscalendar.com/support/forums/forum/events/events-calendar-pro/
Since you are a current premium license holder for one of our premium offerings, please <u>log in to your account</u><span style=”font-family: inherit; font-size: 0.875rem;”> before you head there.</span>
As a first troubleshooting step, please make sure to provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Best regards,
Geoff B.