[Courtney]

Hey there @emzmllc

Could you please open a new thread with your error? We’d like to provide better support for your issue and will need your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks
Courtney 🙂

[Courtney]

Awesome. Thanks Jeffrey!

Thanks
Courtney 🙂

[Courtney]

Hey Harrison

I’d like to know more about your multisite setup first. Our personal license or event other license options might be sufficient for your needs and save you some money.

You can use other license options in most cases on a multisite. The only catch is that some plugins may not receive the update notification, and you’d need to manually update those sites. It would also be helpful if only troubleshooting one subsite for you to manually send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/.

If you have more than 10 subsites total, you’d definitely need the multisite license. However, under that limit, you can use any of our plugins on as many subsites as you’d like.

Does this help clarify pricing options?

Thanks
Courtney 🙂

[Courtney]

Hi Joel

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

It looks like https://theeventscalendar.com/support/forums/topic/cant-create-any-events-tickets/#post-1341495 we were waiting to hear from you on this. If we can continue to provide support, we will.

Is there anything else I can assist you with?

Thanks
Courtney 🙂

[Courtney]

Hi Anne

Were you able to try the updates recommended at https://theeventscalendar.com/support/forums/topic/months-view-not-showing-events-2/ ? I believe that will resolve this bug for you.

Thanks
Courtney 🙂

[Courtney]

Hey Melanie

It looks like your WordPress version is a bit out of date. WP is currently on 4.8.2. I’d suggest updating that. If at all possible, do so on a staging server or clone the whole site to a private sub-directory and test the updates when they aren’t on a “live” site.

It’s also worth Testing for Conflicts https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Sure thing John

Let me know if I can be of further help.

Thanks
Courtney 🙂

[Courtney]

Hi Leslie

Hello

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

To help troubleshoot further, we need to see your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/. Can you please send that along?

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hey Kurt

https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/ is the get-started guide for Event Tickets Plus.

Can you check on the currency symbol at Events » Settings » General » Default currency symbol. This might still show a $ vs an R.

Please let me know if that helps.

Thanks
Courtney 🙂

[Courtney]

Hey Jeffrey

Event Aggregator comes inside of The Events Calendar. If you view your installed plugins, it won’t appear there. It just has a license key field in your Events » Settings » Licenses. Since you haven’t purchased, it should definitely be blank.

Can you remove the Events Calendar Pro license, hit save, then re-add it? I’m curious why Event Aggregator is prompting you about a license if the box is blank.

Thanks
Courtney 🙂

[Courtney]

Hey Mike

Take a look at our demo site: http://wpshindig.com/events/. At the top in our navigation bar, you can see “add your event” which links to http://wpshindig.com/events/community/add. You can choose to make people register before submitting, or not.

You’d need to add something somewhere to your site asking users to submit an event, or provide them with the link for submitting it.

Does that make sense?

Thanks
Courtney 🙂

[Courtney]

Hi Bonnie,

So sorry about that. support @ theeventscalendar.com should work. Can you try to resend that?

Thanks
Courtney 🙂

[Courtney]

Hey Nicholas

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Courtney]

Thanks Joan 🙂 Happy to help.

[Courtney]

Hey there Luca

Have you seen Community Events yet? It sounds like it would meet your needs.

You can see a preview of it in action at http://wpshindig.com/events/community/add (register at the bottom, this is our demo site).

Let me know if I can be of any other help.

Thanks
Courtney 🙂

[Author]

Posts