Courtney

Forum Replies Created

Viewing 12 posts - 5,596 through 5,607 (of 5,607 total)
  • Author
    Posts
  • in reply to: Bugs in Safari #1247846
    Courtney
    Member

    Hi Ole

    We are aware of this bug and are currently working on a fix. Known Issues.

    We’ll let you know as soon as this is resolved.

    Thanks,
    Courtney

    in reply to: Images Overlap in Photo View in Some Themes #1247840
    Courtney
    Member

    Hi Colin

    I’m sorry your images are overlapping.  We are aware of this bug and are currently working on a fix. Known Issues.

    We’ll let you know as soon as this is resolved.

    Thanks,
    Courtney

    in reply to: Load older stories in Event Calendar #1247831
    Courtney
    Member

    Hi Robert

    Have you tried going to WP’s Settings → Reading screen and increasing the number of syndication feeds?

    Let me know if that works out.

    Thanks,
    Courtney

    in reply to: Photo View not Displaying #1247809
    Courtney
    Member

    Thanks Jeremy

    Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

    Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

    Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
    (or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

    If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

    ===

    If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

    If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

    If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

    ===

    Courtney

    in reply to: Photo View not Displaying #1247792
    Courtney
    Member

    Hi Jeremy

    I am trying to reproduce this same issue.  In the meantime, can you help me troubleshoot a little further?  Have you deactivated all other plugins? Have you tried a default theme?

    Let me know if doing both of those resolves any issues.

    Courtney

    in reply to: Change order of events #1247596
    Courtney
    Member

    Try this instead:


    // Changes listed event views to reverse chronological order
    function tribe_past_reverse_chronological ($post_object) {
    $past_ajax = (defined( 'DOING_AJAX' ) && DOING_AJAX && $_REQUEST['tribe_event_display'] === 'upcoming') ? true : false;
    if(tribe_is_past() || tribe_is_photo() || tribe_is_upcoming() || $past_ajax) {
    $post_object = array_reverse($post_object);
    }
    return $post_object;
    }
    add_filter('the_posts', 'tribe_past_reverse_chronological', 100);

    And let me know how it goes.

    Thanks again
    Courtney

    in reply to: Bug on Events calendar pro photo view #1247581
    Courtney
    Member

    Thanks Belinda.

    Just for future reference, it’s helpful to start a new thread for a new issue.

    I escalated the redirect question to one of our developers.  He looked into the issue and believes that your theme may be the culprit to the redirect.  There is a Javascript conflict happening causing the Filter Bar filters to reset.  The code in question likely resides in your custom-scripts.js file.

    For more help on debugging Javascript errors, see the WordPress codex article: Using Your Browser to Diagnose JavaScript Errors.

    Can you check into your theme configuration and let us know if that resolves this redirect issue?

    Thanks again,
    Courtney

    in reply to: Change order of events #1247094
    Courtney
    Member

    Hi Mario

    To change the sorting order to descending, you’ll need to add the following code to site.

    https://gist.github.com/geoffgraham/39d59bf67175e9b93bda

    You can add this to your child theme‘s functions.php file, or with a plugin.

    Please let me know if this helps.

    Thanks! 🙂

    Courtney

    in reply to: Bug on Events calendar pro photo view #1246857
    Courtney
    Member

    Hi Belinda

    Thank you for reporting this issue.  I have tested your site in Chrome and Safari.  In Chrome, it looks as it should.  In Safari, it does display that overlap as you showed.  What browser were you using for the screenshots?

    This is a known bug issue, and I believe it will be resolved in the near future.

    Thanks again,

    Courtney

    in reply to: Broken image #1246586
    Courtney
    Member

    Hi Jason

    I am trying to replicate this problem for you.  Can you provide your System Info?

    Were your posts listed as public, private, or still in draft mode?  For help figuring this out, see WordPress Content Visibility.   A private event would show the image that you shared in the screenshot.  A publicly published event will appear with a green checkmark. ✅

    Thanks,
    Courtney

    in reply to: Text area non visible in visual-mode in backend #1246563
    Courtney
    Member

    Hey Joachim

    I’m sorry you are having this experience. I’d really like to help track down this issue. Can you share your System Info with me?

    Also, do you experience the same thing when creating a post or a page? ?

    Thanks,
    Courtney

    in reply to: Next Big Event #1246530
    Courtney
    Member

    Hi Timothy

    I’m sorry you are having difficulties getting this timer to work correctly.  I took a peek at your site and discovered that feature is not controlled by our plugins.  It is a feature within your WordPress theme.  I’d suggest contacting your theme developers for support with this issue.

    Could you also share your system information?

    I hope this helps.   ?

    Courtney

Viewing 12 posts - 5,596 through 5,607 (of 5,607 total)