Refund

[Kurt Annall]

I bought the plugin and it is useless. It is far too complicated.
Please reverse the transaction as per consumer protection act, deactivate my license.

[Courtney]

Hi there Kurt

I’m so sorry you are having difficulties. If you’d like any assistance using the plugin, I’d be happy to help. I don’t see any support forum requests with your account. Please let me know if we’ve missed any help requests.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[Kurt Annall]

Hi Courtney,

I find the forum difficult to get the info I need.
Are there maybe user documents that I could get to assist me?

An example of an error I couldn’t find was that the event was being recorded
in dollars although my woocommerce is in South African Rands.

[Courtney]

Hey Kurt

https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/ is the get-started guide for Event Tickets Plus.

Can you check on the currency symbol at Events » Settings » General » Default currency symbol. This might still show a $ vs an R.

Please let me know if that helps.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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