License Renewal Question

[Bonnie Kissam]

My client bought a personal license for her website of Events Calendar Pro. After suddenly the Month view of the calendar showed everything blank even though she had many events scheduled and we followed the instructions to update the free core plugin, the events show again but now it says she has to renew her license. Does the personal license have to be renewed every year? I could not find any details about that on your page. Also, you offer the option to purchase 3 licenses for $149 – will they all expire one year from purchase and no longer function? I have another client who needs a calendar on their new website. I always thought that a plugin was licensed for unlimited time but that your “support” expires. We are not asking for support, just that the plugin she purchased continues to function. If you could clarify please, that would be helpful. Thank you!

[Courtney]

Hi Bonnie

So sorry about the conflict. The Events Calendar 4.5.12.3 is now available, which resolves an issue related to the display of events in the default Month View. This issue (https://core.trac.wordpress.org/changeset/41496) was introduced with WordPress version 4.8.2 and impacts all previous versions of The Events Calendar AND WordPress core–all users are encouraged to update as soon as possible. No other changes were made to any other areas of the plugin, and we apologize to anyone who might have been affected by this issue.

https://theeventscalendar.com/hotfix-the-events-calendar-4-5-12-3/.

All versions after that update will have the fix as well.

As for the support/updates, after the license expires, access to plugin updates and support expires as well. Events Calendar Pro will continue to function as it last had at the end of the license term.

Thanks
Courtney 🙂

[Bonnie Kissam]

Hi Courtney — I just renewed license === but I made a mistake — I asked for three vs just one — can you help me change that back to just 1? thanks — Bonnie K

I am not the one in charge of websites — I just have one — and was told I needed to renew — so I was confused. Thanks — Bonnie K

Bonnie Kissam

[Courtney]

On no Bonnie! I’m sorry to hear that.

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Bonnie Kissam]

Thanks — address was returned??

Your message wasn’t delivered to [email protected] because the domain theeeventscalendar.com couldn’t be found. Check for typos or unnecessary spaces and try again.

[Courtney]

Hi Bonnie,

So sorry about that. support @ theeventscalendar.com should work. Can you try to resend that?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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