[Cliff]

http://grc2020.com/wp-content/plugins/the-events-calendar/vendor/jquery/smoothness/jquery-ui-1.8.23.custom.css has this rule: .ui-widget { font-family: Verdana,Arial,sans-serif; font-size: 1.1em; }

Your Product font-size is 100%, from here: http://cl.ly/1w3I2O3N1f3T

Finally, http://grc2020.com/wp-content/plugins/the-events-calendar/src/resources/css/tribe-events-full.min.css is causing the larger line-height and margins: http://cl.ly/0N0B2N3f0T18

You should add custom styling to remove the Verdana font-family and larger font-size caused by the .ui-widget rule – and to override the line-height and margin-top and margin-bottom from the TEC plugin’s styling. For example:

body .ui-widget {
font-family: inherit;
font-size: inherit;
}
body #tribe-events-pg-template .tribe-events-content ol li,
body #tribe-events-pg-template .tribe-events-content ul li,
body .tribe-events-after-html ol li,
body .tribe-events-after-html ul li,
body .tribe-events-before-html ol li,
body .tribe-events-before-html ul li {
line-height: inherit;
margin-top: inherit;
margin-bottom: inherit;
}

I hope this helps but please understand we cannot be providing more custom styling assistance for your site/theme. You’ll need to find someone who knows CSS to assist further for similar questions in the future.

Thanks for your understanding and for your business. I hope your site gets looking perfect and is successful.

[Cliff]

I saw you marked my answer as “correct”. I’m very glad it answered your questions. I’m going to close this ticket. Feel free to open a new ticket if you have any other questions come up. Have a great day!

[Cliff]

Hi Kyle. Thanks for your detailed question and for attempting to troubleshoot prior to posting here.

For your situation — with only your theme active, no theme customizations, and only Modern Tribe plugins activated — would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

FYI: Please note that we do not provide support for all theme conflicts, but hopefully enabling WP_DEBUG will help discover an issue, which the theme author could then resolve for you.

Let us know what you find. 🙂

[Cliff]

Hi Sarah. Thanks for your question.

The Events Calendar plugin doesn’t collect any user information or affect WordPress’ user registration system.

The only way email addresses would be gathered is if you have our Community Events add-on (site visitors can add their own events to the site-wide calendar) or use our Event Tickets plugin for RSVP functionality. If you use our Event Tickets Plus add-on, you’ll need an e-commerce plugin (e.g. WooCommerce) to complete orders/purchases and they’d submit an email address to WooCommerce’s system.

However you determine to best use our free or paid plugins, please know that any email address that gets collected by WordPress user registration, our plugins, or an e-commerce plugin would be stored in the WordPress database and would therefore be available one way or another.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this information helped. Please let me know if you have any follow-up questions.

[Cliff]

Hi M.R.

We normally don’t provide support for theming/styling, but this should be an easy fix that I can help with.

Your Product link gets styling applied from WooCommerce CSS: http://cl.ly/262Z1l0i3b0n

Your Event link does not, since it’s not a WooCommerce page. However, with a bit of custom CSS, I believe you’ll get the look you’re wanting:

#tribe-events-pg-template .tribe-events-content .ui-tabs-panel ul,
.tribe-events-after-html .ui-tabs-panel ul,
.tribe-events-before-html .ui-tabs-panel ul {
padding-left: 30px;
}

You can add custom CSS code via your child theme’s style.css file or via a plugin like Simple Custom CSS or, my favorite, Jetpack. Jetpack supports regular CSS and the LESS and Sass pre-processors.

If you’re not a CSS expert, Jetpack’s Custom Design reference may prove helpful.

Please let me know how it goes for you.

[Cliff]

Hi. Thanks for your question and system information report. From it, I see you’ve entered your Eventbrite API credentials.

This error message sounds like a response from Eventbrite’s API. I’m guessing it means the API is temporarily unavailable, your credentials aren’t valid, or something else with the API isn’t right.

If you previously were using our Eventbrite add-on plugin successfully, it might be that the API is down temporarily.

If you’re just now setting it up and haven’t gotten things working consistently well, I’d suggest providing your API details to Eventbrite support to ask if there’s anything wrong with your credentials or your event(s) on Eventbrite or anything else like that.

I hope this info helps! Please let me know.

[Cliff]

Hi Benjamin. Thanks for your question.

If I’m understanding your question correctly, iCal Importer was recently changed to NOT overwrite/update existing events, since users might make local changes and wish for those changes to persist.

You should be able to use the tribe_events_ical_importer_overwrite_existing_events filter to re-enable this functionality. This hook can be found in /wp-content/plugins/the-events-calendar-importer-ical/src/Tribe/Importer.php if you’d like to look into this further.

I hope this information helps. Please let me know if you need anything else.

[Cliff]

Hi Laura. Thanks for your question.

Could you please provide links and/or screenshots so I can understand what you’re referring to when you say you want to change the “Other”?

Thank you.

[Cliff]

Could you please follow the Testing for Conflicts Guide link I posted in my previous reply — basically deactivate all non-Modern Tribe plugins and activate a WordPress default theme like Twenty Fifteen?

If that doesn’t make things appear and work as they should, please try another browser. If still not working in multiple browsers, please delete the PRO plugin and re-install a fresh copy from your Downloads area and hopefully that’ll do the trick.

Please let me know how it goes for you.

[Cliff]

I’m glad you’re getting things moving forward!

Unfortunately, I’m unable to help anymore with getting your theme to properly display HTML form fields for Community Events, due to our Scope of Support Terms stating we only support working with WordPress default themes like Twenty Fifteen.

Please continue working on your site and update this thread or create a new thread if something small/specific comes up that I may be able to help with. If you do, please make sure to provide screenshots and background information.

Thanks a lot!

[Cliff]

[event_rocket_calendar] is not a shortcode from one of our plugins. I’m guessing it is part of — or used to be a part of — the 3rd party Event Rocket plugin, which is now abandoned/defunct.

Please reference our documentation for all our shortcodes and our widgets and let me know if you need any follow-up help.

Thanks! 🙂

[Cliff]

Your Live link now validates 🙂

We have a different bug logged internally that I think this could be the same/related issue.

Thanks for your testing. I’ve copied your Testing link’s ics file for our devs so you don’t need to leave it up for us.

My suggestion is try to change your WordPress timezone from a city name (e.g. New York) to a UTC offset (e.g. UTC-5) and see if that works. Even if it does solve your issue, I’m personally a fan of city names vs offsets because then Daylight Savings Time offsets are handled for you automatically.

Again, I’ve logged your specific issue in our internal bug tracker for iCal Importer. However, I can’t guarantee when it’ll be addressed, as we don’t provide time estimates.

Thanks for helping us spot this issue! Please let me know if there’s anything else we can help with.

[Cliff]

I can’t guarantee when, but I’ve definitely logged the bug and pinged Z-man. Thanks!

[Cliff]

Hi Andrew. Thanks for the details.

The first step I always take when dealing with iCal imports is making sure the iCal file validates. Your Test link validated, but your Live link had this issue:

• http://severinghaus.org/projects/icv/ shows this error message: http://cl.ly/0a432E0e0V3c
• I looked up the “attachments” part of the iCal spec and believe the iCal validator error message is correct.

I don’t think it has anything to do with timezone issues, but I wanted to bring it to your attention.

===

I imported your Test link to my local install (set to Chicago time zone) and it did the same.

So, in your testing, is it any time other than :00 (e.g. :02, :15, :30, :45, :57, etc) that’s not importing correctly? Or has there not been consistency in how the importer is working with such minute-times?

Thanks.

 

[Cliff]

Ryan, I believe you could use tribe_get_events() to get the posts you want and then use those posts in the tribe_get_list_widget_events filter.

I hope this helps get you on your way to your desired customization.

Please let me know how it goes for you.

[Author]

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