[Cliff]

Emanuele,

Thanks for the additional information.

I have verified that our iCal Importer currently has a bug that isn’t handling recurring events accurately.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

I’ve confirmed that iCal feeds with recurring events are not importing properly. Sorry about this bug, too.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Ingo, just to set expectations properly… our Scope of Support / Terms, we only guarantee support with WordPress’ default themes, like Twenty Sixteen. However, we try to help where we can; I just can’t guarantee it.

Moving on… I passed this along to one of our developers and they said a few things, which I’ll try to consolidate and clarify for you:

• It could be the Jupiter theme or some other plugin(s) you have installed, but it looks like there are various “optimizations” in place, such as moving all scripts close to the footer, which can cause unexpected breakages. Maybe there’s a setting to disable this?
• Regarding your quoted statement about meta.js file being located differently than expected: the current logic is based on reasonable assumptions about page structure. Since the theme (or possibly a plugin) changes things in whatever special way, Event Tickets / Plus isn’t working because of this. We might be able to log this as a bug to be more robust to handle relocating parts of the page and still try to locate them using an ID or other unique identifier.

I think I got the gist of everything in there…

Can you please confirm whether or not the issue exists when you have Jupiter theme’s base settings/theme (i.e. not a child theme) and ONLY Modern Tribe plugins are active (i.e. all non-MT plugins are deactivated)?

[Cliff]

John,

I’m glad that snippet worked well for you.

If you’re using Event Tickets Plus with WooCommerce, you can go to the WooCommerce Order and click into the “Order Actions” drop-down and click “Resend order emails > Tickets” — Screenshot: https://cl.ly/2X3J3y3a462F

Does that answer your question?

[Cliff]

This reply is private.

[Cliff]

Sorry, but I’m not understanding your question, Scott. Maybe it’d help to give a real-world example.

Or maybe getting acquainted with the Ticket Fieldsets functionality is what you’re needing?

[Cliff]

Hi Mark.

Sorry this functionality isn’t existing for you yet, but, yes, you figured out the best way to do it.

If you create a recurrence series (say with 10 events), you can then click each one’s Break from Series link (more info here).

Then, once they’re single events instead of part of a recurrence series, you can add tickets.

If you’re familiar with WordPress’ parent/child post relationships, each recurrence post/event has the series post/event as its parent. If that doesn’t make any sense to you, you can just disregard it.

Please let me know if you have any follow-up questions.

[Cliff]

Thanks for these details.

Our importer is not a 2-way sync and deleting an event from your WP after it’s been imported would probably fall in the “sync” realm of functionality.

However, if the event’s start time changes at Google but does not update in WP, that would be a bug.

Is this consistent for all events or just one or a few?

[Cliff]

Thanks for the tip, Oliver.

Unfortunately, I cannot edit https://theeventscalendar.com/function/tribe_create_venue/ because all those “Documentation” posts are generated automatically from the code’s comments. But hopefully these future fixes will also update this function’s documentation once released.

[Cliff]

Hi Mary-Anne.

My apologies for the delay here. I came up with this code snippet:

https://gist.github.com/cliffordp/f35669e382c6dcb2088ad8161cd63289

Please make sure to read the code’s comments. Try it out and let me know if it works for you. I hope it’s an easy-to-manage way to accomplish what you’re wanting using the WordPress Visual Editor instead of having to code HTML or keep up with any template override changes.

[Cliff]

Hi Domenico.

Sorry for the trouble you’re experiencing.

I’d suggest deleting the iCal Importer plugin you have installed (if you have it installed at all).

Then, get a fresh copy from My Account > Downloads. It will definitely be a .zip file that you can then upload/install/activate to your WordPress site.

I hope it goes smoothly for you this time.

Please let me know if you have any follow-up questions on this topic.

Thanks!

[Cliff]

Ah, actually I think I misunderstood your question…

You’re wanting events deleted in Google Calendar to “sync delete” in your site’s The Events Calendar… we do not have this functionality. We do not have a 2-way sync.

I’d suggest adding your vote(s) to one or both of these existing feature requests:

• https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/9624687-sync-google-calendar-with-ical-feed
• https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/11351019-google-calendar-sync-using-calendar-id-api

Sorry for my initial misunderstanding, but please do let me know if you have any follow-up q’s about this.

Thanks!

[Cliff]

Hi. Basically, what happens when an iCal-imported event gets deleted, it isn’t actually deleted from your database. We change it from a tribe_event post type to a deleted_event post type. We do this to keep track of it for future imports so you don’t keep importing an event you never want to import. This plugin might be just what you’re needing:

https://gist.github.com/andrasguseo/5f12965ce5a92927842026231b37e339

(just install the .zip of it from here, although that snippet may get updated in the future and become more current than this .zip)

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Saskia. Sorry you’re experiencing this. It’s definitely not default behavior.

Usually these issues will output a Console Error, so I’d look there first.

Please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi Ginny.

Thanks for your purchase but sorry you’re having these difficulties!

The header area would be theme-specific, but you might be able to benefit from this widget areas plugin too.

Visiting your site, I did see a Console Error for not having your Google Maps API key entered. You can find out more about this setting at Setting Up Your Google Maps API Key.

Obviously, getting this back to basic functioning is very important and priority here. You should just be able to activate PRO add-on and be good to go from there. Since this isn’t working in your case, I’d suggest following our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.
If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Author]

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