Recurring Event Registration Issue

[Mike Seyfer]

Hi there,

First of all, love the calendar and everything that comes with it. It looks and works great.
I am however having an issue with the recurring events.

I can make the recurring events and they show up on the calendar just fine. The problem is when I go to registering and filling out the form. For example, lets say I have an event on October 6, and recurring on November 6. When I fill out the form on the November 6th event page I receive confirmation for the October 6th event – and that’s what I get for the confirmation email too. It automatically goes to the parent (First) event of the series. I have tried this multiple times now and every time I register I always get confirmation for the parent event. If the first event in the series is in the past, say August, and I try and register for the recurrence of this on Nov 6, I get a pop up that says – “This event has passed.” Even though I tried to register for the upcoming Nov. class.

Why is this happening and how can this be fixed?

Thank You,
Mark

[Cliff]

Hi Mark. Thanks for your kind words. We’re always glad to hear people like our stuff. Feel free to leave a 5 star review for our free/core plugin or of our Event Tickets core/free plugin.

I’m guessing you’re trying to use Event Tickets with PRO’s recurring events. Is this correct?

If it is, unfortunately this isn’t a supported feature at this time. However, you can add your vote to this existing feature request: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets

That idea’s status says Started, but I know they ran into a snag on something with it so it might still be a long while.

[Mike Seyfer]

Yes that is what I need, guess I was thinking this was a feature already.

This is a very important feature for my client’s website. Every class my client has needs registration and is recurring 5-20 more times. This is an absolute necessary feature for this site.

But because it is not, how can I set up the registration separately for all my events? How do I get around this, as it is necessary that this works correctly for client. Is there an add on that can duplicate classes for me? Or can I somehow make each class it’s own parent after I make all the recurring ones?

Thanks,
Mark

[Mike Seyfer]

I think I figured it out. After I make the event recurring and the new ones show up in the list, I click on ‘edit single’ which then prompts me with the event being on it’s own, and then I add a new ticket and the registration works. Is there another way perhaps that wouldn’t hinder so much time, or is the most efficient way to separate each event and add a new ticket for each and every event?

Thanks,
Mark

[Cliff]

Hi Mark.

Sorry this functionality isn’t existing for you yet, but, yes, you figured out the best way to do it.

If you create a recurrence series (say with 10 events), you can then click each one’s Break from Series link (more info here).

Then, once they’re single events instead of part of a recurrence series, you can add tickets.

If you’re familiar with WordPress’ parent/child post relationships, each recurrence post/event has the series post/event as its parent. If that doesn’t make any sense to you, you can just disregard it.

Please let me know if you have any follow-up questions.

[Mike Seyfer]

Sounds good Cliff, thank you for the help.

[Cliff]

You bet. Have a great week!

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