[Cliff]

Hi guys.

Event Aggregator now has multiple license levels (allowing more imports per day). It’s at the bottom of the page at https://theeventscalendar.com/wordpress-event-aggregator/

You can’t yet upgrade an existing license.

If either of you still need assistance with this, I’d suggest asking your web host for further assistance. It may not be possible with your version of PHP and/or other settings or configurations.

[Cliff]

Sean, I’d suggest looking in /wp-content/plugins/the-events-calendar-community-events/src/Tribe/Main.php for how Tribe__Events__Community__Submission_Handler is used.

As far as documentation, this is the DocBlock from the insert_attachment() method:

/**
* Insert an attachment.
*
* @param string $file_handler The upload.
* @param int $post_id The post to attach the upload to.
* @param string $setthumb To set or not to set the thumb.
* @return int The attachment's ID.
* @since 4.0.4
*/

Beyond that, you’ll need to test and verify your own custom coding. If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

I’m very glad to hear that.

Thanks for letting us know!

[Cliff]

I’m very glad you appreciated it!

You’re welcome to try extending that plugin for your specific use case; it should be easy to change the date range.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Ganga, when a customer checks out with ET+ using WooCommerce, the WooCommerce order email gets sent AND the ticket email from /wp-content/plugins/event-tickets/src/views/tickets/email.php gets sent.

If this isn’t what you’re experiencing, I’d suggest following our recommended troubleshooting steps, which I provided above.

[Cliff]

Ben, I was not able to replicate the following:

1. go to an event with Woo tickets
2. add a ticket to cart
3. navigate to another page besides WooCommerce cart
4. go back to Woo cart and see the quantity of tickets is *zero*? (for me, it was *1*, as expected)

Please let me know if this is the correct process to try to replicate the issue you’re experiencing. If it is, I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

That Geo_Loc.php file has setup_geoloc_in_query() hooked into tribe_events_pre_get_posts.

That might be the function to look into. However, it looks like that function only gets the Venues within a geofence area without any sorting.

There’s also add_event_distance() that gets output in the Photo View: /wp-content/plugins/events-calendar-pro/src/views/pro/photo/single-event.php

You might be able to leverage something like these (and other functions you may find) to hook into tribe_events_pre_get_posts (possibly with a different priority).

If you do figure this out, feel free to share your code for others to benefit from — or for us to possibly implement into the core code of PRO in a future version.

Again, you could/should submit the idea on UserVoice.

[Cliff]

Hi Jonathan.

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

Then you can install a fresh copy of TEC PRO, downloaded from https://theeventscalendar.com/my-account/downloads/

[Cliff]

Damon, I’m aware that this reference exists: http://tangerinemoons.com/using-wordpress-w3-total-cache-modern-tribes-event-calendar/

But I am unsure if it’s still accurate and up-to-date. However, maybe it will help.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi Dean.

I haven’t heard of that before, but I’m guessing it is this: https://www.simpleintranet.org/pricing/

I can’t tell if they’re just re-selling our plugin or if it’s a customization for it or what it is…

Anyway, I’m sure you’re aware that we cannot provide support for it.

Any product you purchase from us has current and past versions available at https://theeventscalendar.com/my-account/downloads/, and your license keys at https://theeventscalendar.com/license-keys/

Please let me know if you have any follow-up questions on this topic.

[Cliff]

No problem. Have a great day.

[Cliff]

Hi Thomas.

No. We recently added functionality to move a ticket from one event to another, but it’s not currently possible to reorder tickets within the same event.

You could request this as a new feature (I didn’t find it as an existing request) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Hi Joseph. Thanks for your purchase of an upgraded license.
Please complete our Refund Request Form for the order you’d like refunded.

Let me know if you have any follow-up questions. Thanks.

[Cliff]

Hi Ganga.

Sorry you’re experiencing this. Since this isn’t something we’re able to replicate, I’d suggest following our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out. If you still need assistance, please provide links, annotated screenshots (e.g. of the emails that ARE being sent), and/or a video screen capture to demonstrate the issue for me.

Thanks.

[Cliff]

Hi Fernando.

I noticed console errors at your site: https://cl.ly/230r0Q0K3i1l

(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

I’d suggest removing the other Google Maps plugin or theme code that you’re using and also resolving the other issues.

To use our Google Maps functionality, please reference our KB article Setting Up Your Google Maps API Key.

Please let me know how things go for you.

[Author]

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