[Cliff]

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[Cliff]

Thanks for the update, Robin.

Have a good weekend.

[Cliff]

All of our plugin’s files are stored within its folder in the plugin directory (typically /wp-content/plugins/the-events-calendar)

However, items 3 and 4 sound like database entries, not anything to do with files on your server.

We do not have any “reset to default configuration” button, but I’d guess you’d get that (or near) by deleting all options in your WordPress database that begin with “tribe_%”

Here’s a screenshot for your reference: https://cl.ly/1D2d3K0I0r3q

Of course, anytime you might alter your database, you should take a backup (and backing up both files and database at the same time is always safest).

Let me know how else I can assist.

[Cliff]

Thanks for clarifying.

https://theeventscalendar.com/product/event-aggregator/ states,

Smart Sync: Grab updates from the original event source without duplicating events on your calendar.

Also, this means you can set an event to be permanently Ignored (i.e. do not re-import in the future):

Persistent Pruning: Remove imported events without them being duplicated on the next import.

https://theeventscalendar.com/knowledgebase/new-user-primer-event-aggregator/ is also helpful, linking to https://theeventscalendar.com/knowledgebase/managing-imported-events/:

Last Import: States the last time information for this event was fetched from the import source. If you have configured Event Aggregator to ignore changes to events when fetching updated information from the Source, then the changes made to the event at the Source will not be made on future imports. That setting can be changed by clicking the Change Event Update Authority link.

If I’m not mistaken, I believe the only missing functionality for you is to fully delete/unpublish an event if it gets deleted from the source, but I think it’s worth a shot having you try it for yourself.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Jacob.

Geoff is out right now so I’ve taken over for him on this thread. Hopefully we’re really close to getting you an answer. I appreciate all your detailed replies thus far.

From your last screenshot, it appears the Export matches what’s displayed in wp-admin. If user “Alena” would have entered Attendee Meta information when submitting their order, it would appear here: https://cl.ly/312a0H1N370e

Please compare the wp-admin view for another user who did complete the Attendee Meta fields.

My best guess is that Alena does not have JavaScript enabled on their browser, a known issue that Geoff mentioned in a previous reply.

Please let me know your thoughts on this and we’ll see how we can assist.

Thank you.

[Cliff]

Trying to import that Meetup URL on-demand (not scheduled) worked for me: https://cl.ly/1B440o3o0345 — 4 events available to import matched what is currently under “Upcoming” at https://www.meetup.com/SleepLateAndHike/

Trying it to setup a scheduled import works fine too (showing those 4 in the preview). I set it up to auto-import every 30 minutes but I can’t create a new Upcoming Event at https://www.meetup.com/SleepLateAndHike/ to test if new events come through.

Editing its import frequency from every 30 minutes to hourly worked fine too.

If you hover over the relative date, it tells you the exact time, although it’s in UTC time.

Please let me know if I missed any of the steps to try to replicate any of the issues you’re experiencing.

If things appear to be working for me but not for you, I’d suggest following these recommended troubleshooting steps for your own site:

Please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions:

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Cliff]

I was able to replicate that… I thought it might be an issue with update_post_meta() possibly thinking it doesn’t exist because the value is zero (PHP may think it’s false) — however, digging into WP’s core functions, I saw it uses count(), not empty() on the value so that probably isn’t it.

So I changed the value from 0 to ‘abcd’ and got this: https://cl.ly/3G131y023J3z

And even if I delete both Organizers (trash icon) via wp-admin, that ‘abcd’ row in the database won’t go away.

So that tells me it’s likely a bug in our code — that whatever is getting/setting isn’t handling things well if there’s unexpected values (Organizer Post ID of zero or non-numerical).

I’ve filed an internal bug for this, but I’m unsure where in our plugin’s code this is happening.

Also, the bigger issue in my opinion is how did your _EventOrganizerID get set to zero in the first place?! If you do find a way to replicate that, do let us know.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Gotcha.

In that case, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Interesting. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

It’s hard to tell if this is your issue or not, but, once you verify you’re on the latest versions, please do strongly consider trying the fix for runaway recurring events (a bug introduced in version 4.2.2 and fixed within a few days via version 4.2.2.1).

You can download our Recurring Event Cleanup Tool extension plugin to fix it.

Please let me know how it goes for you.

[Cliff]

I’m glad to hear that.

There are some related ideas at https://tribe.uservoice.com/ that you might want to add your vote(s) to, but it’s not something that you should expect to be available directly from us by the time your project is due.

You can always integrate your own solution (e.g. action hook to https://lob.com/ API)

Please let me know if you have any follow-up questions on this topic.

[Cliff]

This reply is private.

[Cliff]

You could use an action hook like tribe_events_before_template and use the is_archive() and/or is_tax() conditionals, like:

if ( is_archive() and is_tax( Tribe__Events__Main::TAXONOMY ) ) { /* do something here */ }

I hope this helps point you in the right direction.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Glad to help! 🙂

[Cliff]

This makes sense… If someone creates a theme that integrates with our plugin, then our plugin code changes, it’s the responsibility of the theme author to keep their theme up-to-date with our latest versions.

Often, there can be a delay (e.g. 1-2 weeks after our plugin updates) even for themes that are on top of things and update quickly to any changes.

Therefore, you’re either stuck in the middle (sorry, but it’s not our theme) or it’ll eventually get fixed for you.

Sorry I can’t offer more help, but we don’t offer support for non-default WordPress themes, per our Scope of Support / Terms.

[Cliff]

You can, of course, add your own coding. If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Also, I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/9803577-add-a-region-field-to-venues-and-a-shortcode-to-f

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

[Author]

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