[Cliff]

Gergana, thanks for the tip about https://wordpress.org/plugins/insert-pages/

I’ve not used that plugin before and I’m not certain it’d fit for this use case, but Robin and/or others may want to give it a try (third-party, not guaranteed or supported by us)

[Cliff]

Thanks for this. Do you have anything at /wp-content/debug.log file (if WP_DEBUG and WP_DEBUG_LOG are enabled) — while trying any of those actions?

[Cliff]

Hi. Sorry you’ve been dealing with this for so long.

I see that previous thread — and now this thread — is set to Pending Fix status, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands.

Oddly, though, I don’t see a license for Event Aggregator on your account…

Anyway, yes the bug report is still open and unresolved.

I’ve added this thread as another one to the list of threads affected by this bug.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi, Neil. There is a known issue with scheduled imports that will hopefully be fixed soon (weeks at the earliest, not days).

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

To be clear, there is a known issue with scheduled imports that will hopefully be fixed soon (weeks at the earliest, not days).

I was asking for your specific situation if there was any additional details to add to the internal bug report.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi. Thanks for linking there.

Andras replied with:

It looks like there is something amiss with the event posted on Facebook. Could you send me a screenshot of the settings of the event on Facebook? And also possibly a link to it, so I can take a look.

And the link / event ID that you are trying to import.

Do you have that information available?

Is there any other time interval that DOES work?

[Cliff]

Hi, Emanuele.

The Ignored Events are from Event Aggregator.

You could click “Ignored” to see those 25 events and choose to Restore one or more of them.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Thanks, Bill.

Please share which theme you’re using.

[Cliff]

Thanks for letting me know! I’m glad that worked for you.

Just know that anytime this plugin is updated, your customization will be lost and need to be re-added if you want.

[Cliff]

You can set .button { background-color: #1833ad; }

It’s currently set to white from Line 9 of http://ticketsdom.com/wp-content/themes/accesspressray-pro/css/dynamic-css.php

[Cliff]

Hi, Thierry.

I’m guessing your theme has some CSS that makes both the text and the button background the same color.

Could you please provide a link where I can see this myself?

[Cliff]

Hi, Judy.

Please complete our Refund Request Form and we’ll handle it right away.

Thanks!

[Cliff]

Hi, Lea.

Interesting issue!

Could you please provide me a link to this event?

Also, if you’re able, could you please provide all this event’s postmeta from the database?

===

And, since this isn’t currently a known issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Paul.

How this works depends on your “Default stylesheet used for events templates” setting at wp-admin > Events > Settings > Display tab

I believe the issue is from /wp-content/plugins/the-events-calendar/src/resources/css/tribe-events-full-mobile.css (probably the minified version on your site)

.tribe-events-list .tribe-events-event-image + div.tribe-events-content {
float: none;
position: relative;
width: 100%;
}

If you remove float:none; it falls back to float:left; which makes it consistent with wider browser windows.

Please let me know if adding this custom CSS solves the issue for you:

body.post-type-archive-tribe_events .tribe-events-list .tribe-events-event-image + div.tribe-events-content {
float: left;
}

You can add custom CSS code via your child theme’s style.css file or via a third-party plugin (not guaranteed or supported by us), like:

• SiteOrigin CSS (helps you visually build CSS selectors via its Inspector and Visual Editor, if that’ll help you)
• Simple Custom CSS
• Jetpack (supports regular CSS and the LESS and Sass pre-processors)

If you’re not a CSS expert, Jetpack’s Custom Design reference may prove helpful.

Please let me know how it goes for you.

[Cliff]

Hi. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

We don’t answer support questions for The Events Calendar core/free or Event Tickets core/free or their paid add-ons in the Pre-Sales forum.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Thank you for your understanding and thank you for using our plugins.

===

Possibly helpful references:

• It sounds like you’re experiencing this known issue: https://theeventscalendar.com/support/forums/topic/%f0%9f%90%9b-known-issue-layout-issue-single-event-post-template/
• Our free support forum for The Events Calendar (for bug reports and users helping each other — no usage support provided by us)
• Our free support forum for Event Tickets (for bug reports and users helping each other — no usage support provided by us)

[Author]

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