[Cliff]

Thanks for that link.

The Week View’s height per hour is set via JavaScript, around Line 249 of /wp-content/plugins/events-calendar-pro/src/resources/js/tribe-events-week.js

What you’re asking for would be an advanced customization, which we cannot provide, per our Scope of Support / Terms.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

I have mentioned your emphatic feedback to management, Lee.

Please note, however, that this is one of very many popular feature requests, some in UserVoice, some internal that are parts of bigger initiatives and infrastructural enhancements.

And now you do know about our UserVoice page. Feel free to use it to your heart’s content. We definitely monitor it!

[Cliff]

Thanks for letting us know, Kim.

As stated before, this thread should receive an update once the fix is released, hopefully sooner (weeks) than later (months).

Have a good week.

[Cliff]

Sorry for the delayed reply, here, Lee.

I did not find tribe_events_slug anywhere in our plugin’s code, but another member of our support team suggests it might be a longstanding issue with the Custom Post Type Permalinks plugin.

Please test to see if that is the issue for you–by disabling that plugin.

[Cliff]

Excellent! I’m so glad that’s all it was 🙂

[Cliff]

Nathan, please do let me know how things go for you.

Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.

Thank you!

[Cliff]

Since both of your sites are running the Customizr Pro theme and one is working and one is not, I’d guess this is related to a conflict with this site’s theme settings or another plugin installed on this site that is not installed on the other site (or is configured differently).

Since it works on another one of your sites and with the Twenty Seventeen theme, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Upon initial activation of the parent theme (I didn’t install the child theme), I got these WP_DEBUG messages (which you should report to the theme author):

https://gist.github.com/cliffordp/4c5cd950772574b7bf583a0e471971c5

I went to the Community Events form and it threw this huge console error: https://cl.ly/3Q281T3V0B2d
(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Then I went to wp-admin > Events > Settings > Community tab > and unchecked the “Use visual editor for event descriptions” option and that major console error went away.

However, the bumpdown error kept displaying from /wp-content/plugins/event-tickets/common/src/resources/js/bumpdown.js?ver=4.4.1

But it was due to /wp-content/themes/bridge/js/plugins.js: https://cl.ly/032M352z2Y1R

You should report this conflict to your theme developer as well.

Still, the Venue and Organizer dropdowns did work for me even though these console errors happened. Therefore, maybe your issue is with one of the plugins they require/recommend or another one of your plugins getting in the mix here too.

If you hear from them that they suggest something specific in our code to be changed, please pass that message along to us.

I hope this info helps!

[Cliff]

I’m glad to hear that! I’m glad you’re back up and running.

For your new issue, please create a separate thread so we can handle one issue per thread.

Thanks!

[Cliff]

Brian, thanks for that.

However, I do not see your database file in that Dropbox folder. It should be something like database.sql

Please reference https://codex.wordpress.org/Backing_Up_Your_Database or ask your web host if you need further help generating a .sql file

[Cliff]

I created a new event that recurs every week and didn’t get any errors.

Is it only happening on recurring events that were from before the upgrade?

If yes, just make sure the recurrence rules for each are set as desired and re-save the event.

If no, please describe how to recreate this issue and I’ll see if I can reproduce it according to your steps.

[Cliff]

Well the code snippet I provided targets any and all tickets on all events… so if you have 6 ticket types (say they’re all WooCommerce tickets) and you force the quantity of each to be 1 and make them readonly (unable to be edited), it’s going to make the user add 6 separate tickets to their cart–not what you or they want.

You could use the code I provided as a start toward the customization you want for yourself.

[Cliff]

Great! Thanks for letting me know 🙂

[Cliff]

Hi, Camilla.

In our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for your additional questions from this thread. Thanks for your understanding, and I’ll answer only your first question.

Please reference https://theeventscalendar.com/knowledgebase/use-the-event-cost-field-with-tickets-installed/ and let me know if that solves it for you.

[Cliff]

Hi, Gary. Sorry you’re experiencing this.

This isn’t currently a known issue. I’d guess there’s a console error (see below for more details).

I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Author]

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