Recurring Events, Exclusions: 400 Bad Request, Nginx

[Lee Peterson]

When using the recurring events feature — specifically, excluding dates — the resulting front-end display which includes that recurring event generates a 400 Bad Request error every single time. See attached screenshot.

Also, once a recurring date is chosen, there’s no way to delete previous dates that were created before it. The only option is to select “None” from the dropdown. If dozens of dates are chosen and previous, expired dates need to be adjusted, this creates a huge list of “None” items. Ideally, there would be a “Remove” function.

[Cliff]

Hi, Leonard. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Lee Peterson]

This continues to be an unresolved issue. There are no plugin or theme conflicts. This has been tested locally on a fresh install of WordPress 4.7.2 with no extra plugins installed and the default theme. See the attached screenshots.

When clicking the Schedule Multiple Events button next to the Event Series label, anything selected in the dropdown (such as A Single Event, Daily, Weekly, etc.) and clicking Update changes the permalink to include %tribe_events_slug% which obviously generates a Bad Request error for that post on the front-end of the site.

[Lee Peterson]

This continues to be an issue on our website. Will someone look into the problem and provide us with an update, please?

(New screenshot attached reflecting the issue.)

[Cliff]

Sorry for the delayed reply, here, Lee.

I did not find tribe_events_slug anywhere in our plugin’s code, but another member of our support team suggests it might be a longstanding issue with the Custom Post Type Permalinks plugin.

Please test to see if that is the issue for you–by disabling that plugin.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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