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Cliff,
By my count there are 7 requests, including mine, in the past week for this issue. Can you confirm a developer is looking into this please? I really need a fix. Thanks!
https://theeventscalendar.com/support/forums/topic/ticket-forms/
https://theeventscalendar.com/support/forums/topic/attendees-info-missing/
https://theeventscalendar.com/support/forums/topic/attendee-details-are-not-saving/
https://theeventscalendar.com/support/forums/topic/attendee-details-are-not-saving-2/
https://theeventscalendar.com/support/forums/topic/where-does-attendee-information-go/
https://theeventscalendar.com/support/forums/topic/attendees-list-empty/Howdy Brian,
Thank you very much for sharing your research into this issue. As you have already seen Cliff suspects this problem might be related to a couple of topics, and you shared a few more.
While Cliff is himself a very skilled developer, he did ask for me to look at these topics as well and see if I found anything. One thing that has become abundantly clear is that not all of these issues are related. One is almost certainly a conflict from Ninja Forms. Another likely stemming from a bug that can crop up when international characters are in the Attendee Meta Label. In both cases, different symptoms were shown in the screenshots. Yet, some of the other topics are like yours: they neither run Ninja Forms or are in in a foreign language. So, it is likely that there is at least one or more issues being faced in these topics.
To help us figure out what is happening in your case, would you mind taking some screenshots of the problem? In addition, if you are interested in creating a new temporary admin account for us to login with and view the problem for ourselves, that could shed even more light on the issue. All we will do is observe, seeing the page in question, plus perhaps a few settings pages, just to confirm we know exactly what is happening on your site. We do not plan to change any settings or anything like that.
Does that all make sense? Will that work for you? Please let me know.
Cheers!
– BrookBrian, thanks for that.
However, I do not see your database file in that Dropbox folder. It should be something like database.sql
Please reference https://codex.wordpress.org/Backing_Up_Your_Database or ask your web host if you need further help generating a .sql file
Thank you Brian!
Unfortunately there is no record of that attendee data anywhere in the database you shared. This means that it will be impossible to recover the missing data. But, I’m still hopeful that we can find a fix for future tickets.
The database you shared did not contain the WooCommerce session table. I suspect the plugin you used does not export all tables in the database by default. But, we also got one other database shared with us from someone else, and it did contain this table. Even with this table there appears to be no record of the attendee meta anywhere in the database.
This means that the attendee meta is likely getting lost sometime before check out, while the tickets are still in the cart. That knowledge helps narrow the field a lot.
I am going to work with Cliff to try and come up with a good plan of attack to learn more and hopefully isolate this. We’ll be in touch tomorrow. Again, thank you so much for the extremely detailed information you’ve shared thus far. I find myself constantly referring back to it, as it answers many question.
This is obviously having a bad impact on your site right now. If collecting attendee meta is crucial to your sites operation, downgrading to the 4.3.x version of The Events Calendar and Event Tickets might fix this. That would be a decent temporary solution while the investigation continues.
– Brook
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