[Cliff]

Hi, David. Sorry you’re experiencing this.

Do you have PHP 5.2?

If yes, you could (and should) update your version of PHP. Please reference https://wordpress.org/about/requirements/.

If you cannot or choose not to, please manually downgrade to use the previous version that wasn’t causing this 500 error on your site, at least temporarily so your site isn’t down. You’ll likely need to delete The Events Calendar and/or Event Tickets to be able to install an older version. These may be handy:

• Downloads / Version Numbers (select the appropriate version to download from the drop-down)
• License Keys
• or TEC Manual Updates

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

Let us know what you find out.

Thanks.

[Cliff]

Hi. Here’s what I see: https://cl.ly/2E1B3R09173L

Some of the images are blurry, but most are not.

The Photo View displays the Medium size image by default.

Your Medium size photos may be blurry due to WordPress’ resizing settings. You may benefit from activating a plugin like https://wordpress.org/plugins/force-jpeg-quality/ and then a plugin like https://wordpress.org/plugins/simple-image-sizes/ to customize your media sizes and regenerate all thumbnails at the new 100% quality (both of these plugins are third-party, not guaranteed or supported by us). Please note that if you choose to do this, your media files will likely take up significantly more storage space on your server and be large files to load in the browser, which is why WordPress defaults to resizing images not to 100%.

Please let me know how this goes for you.

[Cliff]

Hi. Thanks for your detailed request.

Since it sounds like you’re familiar with code, please refer to https://github.com/moderntribe/tribe-common/pull/326/files

In your case, you might want to just remove_action() for wp_print_footer_scripts

Please let me know how this goes for you.

[Cliff]

Hi, James.

By default, our plugin creates a WordPress archive view at your-site-com/events/

You can change this to a different URL, like your-site-com/whats-on/

All that is available in the free version of The Events Calendar.

The Events Calendar PRO add-on has widgets and shortcodes that enable you to display your events around your site, such as using the tribe_events shortcode inside an actual WordPress page.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Alli.

Are you by chance on GoDaddy’s Managed WordPress Hosting?

Either way, please manually share your System Information (it wouldn’t come through automatically for some reason). That will give me a lot of extra information to help diagnose the problem.

[Cliff]

Hi, Jennifer.

We received your inquiry on January 13, replied on January 18, and our system shows the email was opened on January 19.

I’ve re-sent that email so you can more easily find it (or get it for the first time).

Thanks for checking in.

[Cliff]

Bart, I heard from another user who had generic-sort of error messages from Facebook… they said disconnecting Facebook in Event Aggregator’s settings and then reconnecting Facebook worked for them. I’d suggest trying that and testing it out, since it’s an easy thing to try and might just be what’s needed here. If it doesn’t work, please refer back to my previous comment.

Thanks.

[Cliff]

Great job, Angie.

Thanks for letting us know about the need to reconnect. We’ll keep an eye/ear out for that going forward.

Have a great rest of your week.

[Cliff]

Bart, we’re continually releasing bug fixes and enhancements.

Although the messaging isn’t necessarily always very insightful (something we will be improving in time), I can’t fully troubleshoot this issue with you if the Facebook link doesn’t even work for me.

Do you know others on Facebook who could maybe try loading the Facebook link and see if it at least loads for them?

Or maybe you could just link me to the overall page/group that this event is part of and the title of an event that is failing for you? Then I can try to navigate to it and see if it imports for me.

Please let me know however you think I can best help going forward, and, again, sorry you’re experiencing these frustrations.

[Cliff]

Please provide the entire contents of your PHP snippet, along with where it is located, and I’ll see if I can assist further here.

[Cliff]

Please provide a link to where you’re experiencing this issue.

If it’s unavailable to the public, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

You might also see if you can spot any console errors at your site, paying particular attention before and after you click the Next Month link that’s causing issues for you. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

You’re welcome.

Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.

Thank you!

[Cliff]

I’m sorry to hear that.

If you do give it a go again and continue to have issues, here are our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

We also have this performance-related KB article that may help.

Thanks.

[Cliff]

Gotcha. That is unfortunately a known issue for which we do not have a fix at this time or expected in the short-term (next few weeks).

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Excellent troubleshooting, Thomas!

Thanks so much for reporting back.

[Author]

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