Map view shows no results

[Thomas]

Map view shows no results at http://www.dmk-online.dk/kalender/.

Google Maps API is ok.
Google Maps is activated in Avada theme settings.

Map position shows up fine at venue page: http://www.dmk-online.dk/sted/hundetraeningsbanen-ved-absalon-camping/ and single event page: http://www.dmk-online.dk/kalender/dmk-koebenhavn-lydighedstraening/2017-02-04/.

Please help!

Thomas

[Cliff]

Hi, Thomas.

I visited http://www.dmk-online.dk/kalender/kort/ (Map View) and there were no events to display.

Please create a test event occurring on February 14, 2017, assigned to a Venue that is mappable, and then see if that test event displays on your Map View.

If not, this isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Thomas]

Hi Cliff,

Deactivating all plugins worked and I found out that a custom plugin is conflicting with TEC. When deactivating the plugin, all events shows up on the map.

Do you have any tips for how I could find out what is causing the conflict in the custom plugin?

Thank you!

Thomas

[Thomas]

Hi again Cliff,

I have solved the problem!

I had a string called “event_date” in my custom plugin. Changing the name of the string fixed the problem.

Thomas

[Cliff]

Excellent troubleshooting, Thomas!

Thanks so much for reporting back.

[Author]

Posts